Fault reporting
If you're living in our residences on campus and you’ve noticed something that requires fixing, you can inform us by reporting the fault.
Fault Reporting
If you have a request for a repair, you can complete an online form or use our new system Invida Resolve to report the fault.
Read our FAQs to find out more about what to do out of hours or in the event of an emergency.
FAQs
Find out more about reporting a fault in your accommodation on campus
Report a fault
If you need to report a fault in your accommodation, you've got two easy options. Complete our online form or try our new system, Invida Resolve by downloading the app or using the web browser.
Invida Resolve
An alternative way to report a fault in your accommodation is through the Invida Resolve app which you'll need to download on your device.
Training and Support
Online Form
To report a fault using our online form, please select your residence from the list of options below:
Heating and Weather Forecasting
If you would like to report a fault with the heating in your room on campus, please ensure you understand how the heating system operatesLink opens in a new window before submitting a fault report.
We operate a system for monitoring weather forecasts and providing snow clearance and gritting around campus. For more information, please see the Snow and Ice Clearance Procedure.Link opens in a new window
WASHCO Laundry
To report a washer fault or breakdown, please call the WASHCO service team directly on 08000 546 546 or send an email to newburyservice@washco.co.uk.