Introduction

When you join Warwick as a student or member of staff, you are given a unique user code. Your user code needs to be paired with a password. This is a secret string of characters known only by you, as a security measure to confirm your identity. Used together, your user code and password become your digital identity at Warwick and allow you to log in to your accounts securely and access the university's services and facilities.

It's important to keep them safe.

Who is this article for?

This guide is for University of Warwick staff, students or applicants.

Need more help?

If you have followed these steps and you need further support, please contact us:

Visit IDG’s Service Portal

Phone +44 (0) 2476 573737 or ext. 73737 (internally)

The ServiceDesk is available 24 hours a day, 7 days a week

Last revised: 14/05/24

How to recover your user code

If you forget, or lose a record of your University of Warwick user code, you can recover it by following this link: https://websignon.warwick.ac.uk/origin/account/recover

Your user code is starts with a 'u' followed by a string of 7 digits - for example, 'u1234587'. However, if you have been a member of staff at the University of Warwick for more than 10 years, you may have an earlier format user code of five or six letters, for example, cusxyz.

How to recover your password

If you have forgotten your password and want to recover it, please follow this link: https://websignon.warwick.ac.uk/origin/account/recover

How to change your password

If you wish to change your existing password, please follow this link:

https://warwick.ac.uk/changepassword

To recover or change your password, you will need to ensure your multi-factor authentication is set up correctly. To check this please follow this link: https://warwick.ac.uk/services/idg/about/infrastructure-operations/knowledge/how-to-set-up-mfa/