IDG launches new Customer Charter

The Information & Digital Group (IDG) has launched a new Customer Charter, setting out our shared commitment to working in partnership with colleagues across the University of Warwick.

The Charter has been developed through engagement with staff and reflects what matters most to our customers — clear communication, collaboration, transparency, and a strong focus on delivering reliable digital services that support teaching, research, and professional services.

It marks an important step in strengthening how we work together, helping to ensure digital services are shaped by user needs and that we continue to improve based on feedback.

The Charter is a two-way commitment, outlining not only what colleagues can expect from IDG, but also how we can work together to make the most of digital investment and support Warwick’s wider ambitions.

👉 You can read the full Customer Charter here: Customer CharterLink opens in a new window

Over the coming months, IDG will be sharing the Charter more widely and embedding it into our engagement, service delivery, and customer experience activities.