Help Desk

Important Help Desk tips during the coronavirus outbreak, access our online helpdesk, ask a question, request a service, report a fault or call 024 76573737 9:00 to 17:00 Monday to Friday.

Signing in

User accounts for students and staff to access IT facilities. Register for an account, change your password including security questions, or set up two-step authentication.

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• Set up a user code for an external guest user (only current members of staff can request this)

Device security for University Staff

We recommend that all devices accessing sensitive administrative or confidential research data meet security standards. This is to ensure the effective management and protection of sensitive data. If you use an IT Services managed computer, we will take care of this for you. For other devices you should find out how this affects you. Please also note working from home or remotely.

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• What devices are included?
• Move to an IT Services managed computer
• Enrol your computer in the security management service
• Purchase from an approved supplier

Email

Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive.

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• How to email large groups of people (the maximum number of people you can send one email to is 500)
• Update resource account manager
• Set up email on your mobile phone or tablet

Computers

Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop (staff) while yours is broken, or loan one (student) to use in the Library.

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• Get more space in your home directory (H:drive)
• Request more file storage space
• Update permissions or owner of a shared drive
• Get encryption software
• Get access to SITS
• Get IT Support for your personal computer, laptop or printer

Printing

Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.

IT training

Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.

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• Upcoming courses
• Find IT Training Rooms

Collaborating using Office 365

Find out how the Office 365 tools can help you collaborate with your colleagues to work more effectively.

Software

Download software, view software on managed desktops and software available for Apple Macs.

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• Get encryption software
• Download software or get a licence
• Get access to SITS

Network and Wi-Fi

Get a network port activated or find out where our Wi-Fi hotspots are.

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• How to connect to Wi-Fi
• Get a new network port
• Get a Wi-Fi account for a visitor
• Borrow a network switch
• Allow an application through the firewall
• Request a static IP/DHCP
• Register a domain name/DNS

Telephones and mobiles

Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone.

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• Choose and order a headset

Web publishing

Request a new SiteBuilder web site. Download the My Warwick app for personalised information and alerts. Get started with Tabula or Moodle.

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• View and submit assignments using Tabula
• Manage assignments for a course, view extensions and overdue assignments using Tabula
• Work with our web design team
• Create a short web address for your web site
• Use Files.Warwick to share and access files anywhere
• Create a web group to control access to your web site and forum
• Request help with Moodle
• Report a Moodle fault
• Request access to Moodle for external staff or visiting student
• Request an ad-hoc Moodle course
• Add manual environments into Moodle

Work areas

Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.

Audio Visual

View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing.

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• Book a technician to explain how to operate equipment
• Contact a technician in an emergency during a lecture
• Book a video conference
• Book a telephone conference
• Book temporary AV equipment for teaching rooms without equipment
• Request a lecture capture
• Borrow AV equipment

IT event provision

Request IT provision for events