Popular requests
Help Desk
Important Help Desk tips during the coronavirus outbreak, access our online helpdesk, ask a question, request a service, report a fault.
Signing in
User accounts for students and staff to access IT facilities. Register for an account, change your password including security questions, or set up two-step authentication.
- Set up a user code for an external guest user (only current members of staff can request this)
Device security for University Staff
We recommend that all devices accessing sensitive administrative or confidential research data meet security standards. This is to ensure the effective management and protection of sensitive data. If you use an IT Services managed computer, we will take care of this for you. For other devices you should find out how this affects you. Please also note working from home or remotely.
Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive.
- How to email large groups of people (the maximum number of people you can send one email to is 500)
- Update resource account manager
- Set up email on your mobile phone or tablet
Computers
Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop (staff) while yours is broken, or loan one (student) to use in the Library.
- Get more space in your home directory (H:drive)
- Request more file storage space
- Update permissions or owner of a shared drive
- Get encryption software
- Get access to SITS
- Get IT Support for your personal computer, laptop or printer
Printing
Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.
IT training
Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.
Collaborating using Office 365
Find out how the Office 365 tools can help you collaborate with your colleagues to work more effectively.
Software
Download software, view software on managed desktops and software available for Apple Macs.
- Get encryption software
- Download software or get a licence
- Get access to SITS
Network and Wi-Fi
Get a network port activated or find out where our Wi-Fi hotspots are.
- How to connect to Wi-Fi
- Get a new network port
- Get a Wi-Fi account for a visitor
- Borrow a network switch
- Allow an application through the firewall
- Request a static IP/DHCP
- Register a domain name/DNS
Telephones and mobiles
Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone.
- Choose and order a headset
Web publishing
Request a new SiteBuilder web site. Download the My Warwick app for personalised information and alerts. Get started with Tabula or Moodle.
- View and submit assignments using Tabula
- Manage assignments for a course, view extensions and overdue assignments using Tabula
- Work with our web design team
- Create a short web address for your web site
- Use Files.Warwick to share and access files anywhere
- Create a web group to control access to your web site and forum
- Request help with Moodle
- Report a Moodle fault
- Request access to Moodle for external staff or visiting student
- Request an ad-hoc Moodle course
- Add manual environments into Moodle
Work areas
Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.
Audio Visual
View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing.
- Book a technician to explain how to operate equipment
- Contact a technician in an emergency during a lecture
- Book a video conference
- Book a telephone conference
- Book temporary AV equipment for teaching rooms without equipment
- Request a lecture capture
- Borrow AV equipment
Guides on IT services and tools for:
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Research |
Teaching & Learning |
Collaboration & Communication |
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New Students |
New Staff |
Working from home |
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IT Equipment |
Administration |
Consultancy & Guidance |
In November, we fixed 75% of all computer problems
within 1 day
75%
In November, we fixed 76% of all computer problems
within 2 days
76%
85
The NPS survey score for ITSThe Help Desk survey result for November is an NPS score of 85
// A score of +50 is considered excellentWe support over 800 servers on 40 hosts, with an average uptime over the last year of 99.995%
2,800 requests for and changes to desk telephones handled per year
130 The Managed Network Printing service roll-out has saved the equivalent of 130 trees, 2.1m sheets of paper, 60,000kg of CO2 and 21,500 m3 of water
70,000 requests, queries and faults are handled through our online Help Desk annually
6,300 average connections per day to the ResNet Wi-Fi network in the last 12 months
"… During my three years here at Warwick I have been impressed by the consistent and excellent quality of service from the ITS team, especially the IT training team, and have always recommended them to my peers. "
Undergraduate
28,000 network ports on campus available consistently over 
99.95% of the time
An average of 1.996 million edits per month in 2018
We can help you to create effective, usable websites by providing you with site designs, homepage layouts, copywriting, advice and support.
Current status
Voicemail Issues - Staff
Some users will have been experiencing issues accessing their voicemail. Please be assured that the Mitel technical team are in the process of restoring the Voicemail service to all affected users.
History of previous incidents and service outages.
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For new developments, IT innovation and challenges, please contact our Business and Service Analysis team.
For discussions about support for the use of technology in research, teaching and learning, please contact the Academic Technology team.