Help Desk

Important Help Desk tips during the coronavirus outbreak, access our online helpdesk, ask a question, request a service, report a fault or call 024 76573737 9:00 to 17:00 Monday to Friday.

Signing in

User accounts for students and staff to access IT facilities. Register for an account, change your password including security questions, or set up two-step authentication. Set up a user code for an external guest user (only current members of staff can request this).

Device security for University Staff

We recommend that all devices accessing sensitive administrative or confidential research data meet security standards. This is to ensure the effective management and protection of sensitive data. If you use an IT Services managed computer, we will take care of this for you. For other devices you should find out how this affects you.

Email

Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive and how to email large groups of people (up to 500).

• Update resource account manager
• Set up email on your mobile phone or tablet

Computers

Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop (staff) while yours is broken, or loan one (student) to use in the Library.

• For other computer related self-service request please see the service catalog

Printing

Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.

IT training

Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.

See the upcoming courses and find IT Training Rooms.

Collaborating using Office 365

Find out how the Office 365 tools can help you collaborate with your colleagues to work more effectively.

Software

Download software and view software on managed desktops. Get encryption software or download software or get a licence.

Network and Wi-Fi

Get a network port activated or find out where our Wi-Fi hotspots are. Connect to Wi-Fi , get a new network port or get a Wi-Fi account for a visitor.

• Borrow a network switch
• Allow an application through the firewall
• Request a static IP/DHCP
• Register a domain name/DNS

Telephones and mobiles

Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone. Choose and order a headset.

Web publishing

Request a new SiteBuilder web site. Download the My Warwick app for personalised information and alerts. Get started with Tabula or Moodle.

• Get help using Tabula.
• Get help with Moodle.

Work areas

Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.

Audio Visual

View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing. Contact a technician in an emergency during a lecture

• Book an audio and video conference
• Request a lecture capture
• For other AV self-service requests please see the service catalog

IT event provision

Request IT provision for events