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Audio Visual Service Metrics

Published AV and ITS/IDG SLAs


The following metrics includes calls created on and after 30th September 2020 and the Resolving team was listed as: Audio Visual Services.

Please note, you will need to be logged in to ServiceNowLink opens in a new window to view these pages.


The following metrics include support calls/tickets created within our call logging and service management toolset ServiceNow over the lifetime of the product and more specifically a 24-month revolving period:

Logged Service Requests (Request for Service)

Logged Incidents (Break in Service)

Comparison of Logged Calls by Types (Incident, Service Request, Team Projects etc)


Lecture Capture (Echo 360) - All resolved calls (by AV Team) - Last 12 monthsLink opens in a new window 

AV Services homepage - Total HitsLink opens in a new window