Lecture Capture Status
Echo360 Status
January 16, 2025 3:40PM UTC
Investigating - Incident Report: Tableau Analytics Service Outage and Partial Degradation
January 15, 2025
Incident Summary:
At approximately 11:30 AM PST on January 15, 2025, we began receiving reports of analytics data for EchoInk not loading. Upon investigation, we identified an issue with the Tableau service that powers analytics data for customer sites.
Impact:
For a duration of 90 minutes, customers were unable to load analytics data across all dashboards.
As of now, some dashboards remain inaccessible, though others are functioning as expected.
Current Status:
The primary outage has been resolved, and the Tableau service is operational. We are actively investigating and working on the partial degradation impacting specific dashboards to restore full functionality.
Next Steps:
Our engineering team is continuing to work with Tableau to identify and resolve the remaining issues.
Further updates will be posted as new information becomes available.
We sincerely apologize for the inconvenience caused and appreciate your patience as we address this issue.
January 18, 2025 1:53AM UTC
Investigating - We have completed the first phase of our efforts to resolve this incident. While progress has been made, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
Our team is actively investigating and working toward full resolution. We will share updates here as soon as more information becomes available. Thank you for your patience as we work to address this issue.
Investigating - Incident Report: Tableau Analytics Service Outage and Partial Degradation
January 15, 2025
Incident Summary:
At approximately 11:30 AM PST on January 15, 2025, we began receiving reports of analytics data for EchoInk not loading. Upon investigation, we identified an issue with the Tableau service that powers analytics data for customer sites.
Impact:
For a duration of 90 minutes, customers were unable to load analytics data across all dashboards.
As of now, some dashboards remain inaccessible, though others are functioning as expected.
Current Status:
The primary outage has been resolved, and the Tableau service is operational. We are actively investigating and working on the partial degradation impacting specific dashboards to restore full functionality.
Next Steps:
Our engineering team is continuing to work with Tableau to identify and resolve the remaining issues.
Further updates will be posted as new information becomes available.
We sincerely apologize for the inconvenience caused and appreciate your patience as we address this issue.
January 18, 2025 1:53AM UTC
Investigating - We have completed the first phase of our efforts to resolve this incident. While progress has been made, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
Our team is actively investigating and working toward full resolution. We will share updates here as soon as more information becomes available. Thank you for your patience as we work to address this issue.
01:53, Sat 18 Jan 2025
January 17, 2025 10:41PM UTC
Scheduled - We are reaching out to inform you of a brief, unscheduled maintenance activity currently being performed on the EchoInk Tableau servers. This proactive step is necessary to ensure the continued reliability and optimal performance of our services. During this time Tableau servers will be unavailable.
Maintenance Details:
Date: January 17, 2025
Time: 6:00 PM EST
Duration: Approximately 2 hours
During this period, Tableau reporting and dashboards will not be accessible.
We appreciate your understanding as we perform this essential update. If you have any questions or need assistance, please reach out to us at support@echo360.com.
January 18, 2025 1:46AM UTC
Scheduled - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
January 18, 2025 1:47AM UTC
Active - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
January 18, 2025 1:47AM UTC
Completed - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
Scheduled - We are reaching out to inform you of a brief, unscheduled maintenance activity currently being performed on the EchoInk Tableau servers. This proactive step is necessary to ensure the continued reliability and optimal performance of our services. During this time Tableau servers will be unavailable.
Maintenance Details:
Date: January 17, 2025
Time: 6:00 PM EST
Duration: Approximately 2 hours
During this period, Tableau reporting and dashboards will not be accessible.
We appreciate your understanding as we perform this essential update. If you have any questions or need assistance, please reach out to us at support@echo360.com.
January 18, 2025 1:46AM UTC
Scheduled - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
January 18, 2025 1:47AM UTC
Active - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
January 18, 2025 1:47AM UTC
Completed - Phase one of the scheduled maintenance has been successfully completed. However, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.
We are planning additional maintenance to address these remaining issues and will provide an update with details once the next steps are confirmed. Thank you for your patience and understanding as we work to resolve this issue.
01:47, Sat 18 Jan 2025
October 29, 2024 8:33PM UTC
Scheduled - Maintenance Schedule: October 30, 6:00 AM Eastern U.S.
As part of our continuous efforts to enhance EchoVideo's performance and reliability, we will be conducting scheduled maintenance on our infrastructure.
Expected Impact: There will be little to no impact on end users during this maintenance.
October 30, 2024 10:00AM UTC
Active - Scheduled maintenance is starting.
October 30, 2024 10:20AM UTC
Completed - Scheduled maintenance is complete.
Scheduled - Maintenance Schedule: October 30, 6:00 AM Eastern U.S.
As part of our continuous efforts to enhance EchoVideo's performance and reliability, we will be conducting scheduled maintenance on our infrastructure.
Expected Impact: There will be little to no impact on end users during this maintenance.
October 30, 2024 10:00AM UTC
Active - Scheduled maintenance is starting.
October 30, 2024 10:20AM UTC
Completed - Scheduled maintenance is complete.
10:20, Wed 30 Oct 2024