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Popular Requests

List of standard requests
  • Self Service Icon Request or change a role-based (resource) account such as (staff / research postgraduate students only). Requests include: creation of a new resource; changing manager/owner; assistance in granting/removing access; setting 'Send As' rights and deleting resource accounts.
  • Self Service Icon Request a password reset for a role-based (resource) account (staff / research postgraduate students only). Please note: Resource account owner/manager approval is required.
  • For guidance on how to use the email system please see the how to guides and the Training team also offer training for individuals or groups.
  • If you need to transfer mail from an old University account to a new University one then use the IT Services Help Desk drop in centre situated on the first floor of the library. They will be able to explain which options are available to you as assist you accordingly (it is usually a creation of a .pst file of the old data that can then be imported into your new account).
  • Missing email(s) or accidental deletion - see the FAQs about recovering missing or deleted items.
Excluded Services
  • Restore of an individual mailbox.