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How can I see all the problems I have reported which ITS are still working on?

Viewing issues you have raised which IT Services is still working on

To view an issue still to be resolved by IT Services either:

Click on My Open Issues menu item

Self-Service - My Open Issues

which will open a list of all your open issues as you can see on this screen:

Self-Service - Open Issues List

Alternatively, you can refer to the list displayed under Open on the central area of your Homepage (if you have less than 20 open records).

Self-Service - Open

To view an individual record, simply click on the appropriate number. The record will open and details of the issue will be displayed.