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Helpdesk Leaflets

Help Desk Information Leaflets

These leaflets are free to download by any member of the University. Please note that they are subject to change and more up-to-date versions may only be available at the IT Services Drop in Centre on the first floor of the Library. Please contact us for more details.

Note each pdf file is double-sided and can be cut in half to create two identical A5 leaflets.

Staff only leaflets click here

You can also collect these from the IT Services Drop in Centre on the 1st Floor of the Library.


  Name Description
Email Email Instructions: Webmail; rules; out of office; technical info; set up email on devices
File storage File storage: network filestore on Windows 7 and Windows 10 university owned computers; MyFiles - Access to files off campus
ITS Account ITS Account: How to register; Expiry of Student Account; Passwords and how to reset
Network & Wifi Network & Wifi; Resnet cable connection; Resnet-secure wifi; Hotspot-secure wifi; Eduroam wifi; Warwick Guest wifi; VPN
Printing Printing Instructions:cost; finishing; locations; Scan & Copy; Mobile print; Scan to folder; pdfs; Library visitors; Print from own device including Macs
Software at Warwick Software at Warwick; Office 2013 / Office 2016, Endnote, Antivirus, Unix - including creating a webpage, Filezilla
Useful webpages and Apps Useful webpages; My Warwick Student Hub, Insite Staff Hub, MyWarwick App, Browsers and clearing web cache
Workareas / Library Laptop & IPad loan & XMA Support Using ITS Workarea computers: Workarea locations; Windows 10 desktop; Using Office 2016; Library laptop loans; Library iPad loans; XMA privately owned computer repair service
Staff Leaflets Leaflets for staff - printing to networked printers; staff webpages; staff managed laptops