Service Description

The traffic shaping and QoS (Quality of Service) service is designed to help optimise saturated links to improve performance and latency. This service is only defined for specific links that ITS network believe will be beneficial.

Network links currently "traffic shaped"

• ResNet Wired Ports
• Staff/Student Wireless
• Conferences Wireless (in progress)

List of standard requests

• Protocol/Application access control
• Request for consultancy
• User performance monitoring

All standard requests are handled through the Service Desk

Charges

This service is free at the point of use.

Availability

This service is available 24hrs a day, 7 days a week, apart for periods of non-availability required for planned maintenance. Support for the service is available during standard support hours (8:30 - 17:30 Monday to Thursday, 8:30 - 16:30 Friday).