Below is the standard service provision for Windows 2019 Servers. Provision may vary upon particular requirements for your server.

	Windows 2019
Server Support	We provide support for the base OS
SQL	MS SQL 2019
DB Admin	Depending upon the application we can provide some assistance for Best Practices. Application support should provide DB support if required
Web server	IIS using .Net ASP
App Install	We can provide assistance for installing an application within our environment, this should however be done via a 3rd party support provider
App Support	Application support requires a 3rd party application support contract
Multiple Environments (i.e. Live, Test, Dev)	Available upon agreement though the user requirements process
Monthly traffic	Unlimited
Storage space	Dependant upon requirements
Resilience	The server runs upon a VMware cluster, upon any fail over it may take 2-3 minutes while the server is automatically booted up on another cluster node
Backup	Daily
Backup Retention	Dailies kept for 2 weeks. Weeklies kept for 2 months, monthlies for 12 months.
Documents	Application documents may need to be completed by the user/supplier.
Scheduled Down Time	There will be small amounts of regular downtime to allow the install of critical updates for Windows. These are scheduled to occur during the night (3am usually). Any additional maintenance periods will be agreed with the application/system owner.

 

Service Hours: Service is available 24x7. Support is Mon-Fri: 9:00 till 17:30.

Services are designed to be up 24 hours a day 365 days a year. To ensure this, there are Hardware Health Checks, strict Firewall rules, Anti-Malware / Anti-Virus protection, regular Patching and System Health Checks.