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Massmailing allows a member of the staff to send emails to staff, students registered for specific modules/courses or web-groups. It interacts with the web group service to retrieve recipients of a specific group.

Application specific service activities:

  • email notification to web-groups
  • email notification to students regaitered for a specific module/course
  • email notification to staff
  • inbox-insite email notification
  • retrieval of previous emails and allowing copy of the same
  • viewing mail recipients
  • invalid recipient mail notification
  • storing mail as a draft mail

Service Level Agreement

See standard SLA (link)

Application specific availability information

Required availability period: All year; 24/7

Currently, in order to ensure the application is fully functional and secure, there are

  • database upgrades as necessary

Application specific performance information

Process used for measurement of response time: logon and retrieval of menu system.


The level of service provided excludes ......

  • Training
  • User management



This service has dependencies upon the following 3rd parties:-

  • Web group system
  • UserLookUp service