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What to do when your card doesn't work

This page lists common problems and who to contact when you need help. This information is also available in a pdf help sheet to help diagnose problems with your card. If your topic is not covered, please contact Access Control in Security Services on 22083 (internal phone) or 024 7652 2083 (external phone/personal mobile).

Eating at Warwick

If ‘Eating at Warwick’ is enabled for your card and you're having problems with money on the card, please contact Senate House reception or email eating at warwick dot ac dot uk with details of the problem.

Damaged cards

If your card is damaged (e.g. split or warped as a result of being washed!), faulty or worn out, you can apply for a free replacement at University House reception. Replacement cards can usually be provided while you wait.

Unable to enter a building or facility

Is it your residence? Contact Warwick Accomodation
Tel: 024 7652 3772
Email: accommodation at warwick dot ac dot uk
Is it a car park? Contact Security Services
Tel: 024 7652 2206 or 024 7652 2209
Email: carparking at warwick dot ac dot uk
Is it a department building? Some buildings are open to all University members. Others are restricted to department members only. Please contact the department to ensure that you are on their access list.
Is it the Sports Centre or Library? Contact Access Control in Security Services
Tel: 22083 (internal phone) or 024 7652 2083 (external phone/personal mobile)