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Airport Transfer FAQS 2022

We have compiled a list of Frequently Asked Questions regarding airport transfers below, if your query is not answered below please contact us.


When is the airport transfer service running?

The airport transfer service will be running across four days: Thursday 22 to Sunday 25 September, from London Heathrow Airport.

    Coaches will be leaving Heathrow at various times throughout the day from 9am to 9pm.

      If you are arriving outside of the above times, you should plan to travel to campus independently. Places on the airport transfer service must be booked online in advance.

      How do I access the online bookings?

      Bookings for Airport Transfers have now closed.

      Is there a deadline for booking?


      Bookings for the airport transfer service will close on Wednesday 31 August at 5pm.

      After this time, it will no longer be possible to book onto the service.

      How much luggage can I bring?

      Every person with a booked seat on our airport transfer services (including "additional" seats for family members) is allowed to bring the following luggage, at no additional cost:

      • one suitcase/large bag per person (your airline's standard checked/hold baggage size and weight)
      • one small item of hand luggage per person (your airline's standard carry-on bag size and weight)
      • one small handheld item/handbag/laptop-sized object per person

      If you really need to bring additional luggage, you will need to select and pay for extra bags when booking your Airport Transfer.

      If you have not paid in advance, you will be able to purchase additional space for luggage on boarding the coach. However, we cannot guarantee that space will be available, and you may need to use the Excess Baggage Facility at the Airport.*

      Please also note that items deemed to be "oversized baggage" by your airline, or that are otherwise beyond the size and weight limits imposed by your airline upon hold luggage, will not be able to be transported unless you seek approval by contacting us in advance. Most importantly, remember that there are several shops near campus so you can always buy anything you need.

      Please note that your luggage is your responsibility and although there are helpers to assist you at the airport and the University, you will be required to carry your own luggage once you reach the UK.

      *If you bring more luggage than the luggage allowance, you will need to use the Excess Baggage facility at the airport, doing so before the departure time you are allocated. The Excess Baggage facility is not a University service, and there will be an additional charge for this. If you are using an alternative transport service, please check your details with the service provider directly.

      Can I book seats for family members/non-students?


      When booking, you have the option to buy up to two "additional" seats. These are to be used by family members only. Other students must make their own, separate booking(s).

      If your party is larger than this and you wish to travel together, you will need to travel to campus independently.

      How do I know that my booking is successful?

      During the booking process you will receive:

      • A confirmation of payment email from This can sometimes be blocked by spam filters.
      • You will receive confirmation of your booking within 2 working days of successful payment.

      Can I amend my ticket to a different day/time?

      If the details of your arrival change, and you need to change the requested departure time you have selected, please contact us. We cannot guarantee that we will be able to amend your booking.

      Please note that it is not possible to amend the time of your booking once your e-ticket has been issued.

      Please note that we are unable to issue refunds under any circumstances, as per the airport transfer terms and conditions.

      How will I find you at the airport?

      Our Welcome Helpers will be present at the airports from Thursday 22 to Sunday 25 September, wearing their bright orange uniforms from 8am-9pm. They will be based at:

      • London Heathrow (LHR), Terminal 3 Arrivals (immediately opposite the duty free exit after customs). This will be marked as the International Student Meeting Point for all Universities.
      • Birmingham Airport (BHX), Main Arrivals Hall

      At Heathrow, if you are landing at Terminal 5, that will mean you need to use the airport's local transport to reach Terminal 3 Arrivals to speak to our staff.

      The orange star marks the Internal Student Meeting Point at Terminal 3.

      See more at:

      I have a disability or impairment, will the airport transfer service be accessible?

      If you have a mobility impairment that will prevent you from boarding a standard coach, please contact us before making a booking so that we can advise you further. The standard airport transfer vehicles used may be unsuitable for your needs, but we will endeavour to accommodate you, or advise you on the best alternative way to reach the university campus.

      Unfortunately, it is unlikely that we will be able to accommodate students with mobility impairments on the day without an advanced booking, so please do contact us as soon as you can. If you have another disability or impairment you would like to make us aware of, but that will not prevent you boarding the coach, please provide details in the accessibility section of the online booking form, and this will be passed on to the Welcome Team members at the airport.

      Where will I be dropped off on campus?

      The coach will travel directly to campus.

      Your first stop will be the on-campus bus interchange to allow any non-campus residents to get off and take onward travel.

      It will then stop at our accommodation key collection hub, and staff will board the coach with keys for campus residents.

      The coach will then travel around campus and make multiple stops near different on-campus accommodation blocks. A member of our team will be on the coach to advise when to get off.

      When will I receive my ticket?

      You will be sent your e-ticket for the transfer in mid September. If you have not received your e-ticket by Monday 19 September 2022, please contact us.

      I'm arriving earlier/via a different airport, can I book the transfer service anyway and travel to Heathrow on the day?


      If you are arriving via a different route, but still wish to travel to campus using the Airport Transfer Service from London Heathrow, please complete the booking form as normal.

      What happens if I miss my booked travel?

      If you miss your booked time slot, we will endeavour to find you a seat on the next available coach.

      We cannot guarantee a space on the next coach and you may have to wait until a space becomes available..