My work focuses on the theory and practice of intercultural learning within language education, intercultural training programmes, and internationalisation efforts within higher education. My work on language education has mainly focused on the potential of pragmatics to contribute to intercultural learning. I have also sought to problematise simplistic representations of pragmatics and culture in language learning materials and examine interpretive and discursive strategies used by language learners to critique such materials. I am currently also carrying out research on the intercultural development of Japanese language learners who study abroad in Japan and ways of approaching pragmatics teaching in Japanese language education. My research on the internationalisation of higher education has looked at the implications of how academic staff conceptualise 'participation' for teaching and learning in internationalised classroom environments. Recently, I have extended this work to focus on pedagogical rationales and practices within the context of internationalisation of the curriculum across the disciplines.

After completing a BA in Japanese language at Griffith University in Australia in 2001, I spent the next 14 years teaching English language, academic skills, and intercultural communication at various language schools, technical colleges, and some of Japan's best universities. I completed my MA and PhD whilst I was in Japan. I joined the Department of Applied Linguistics at Warwick in September 2015. I am Editor-in-Chief of the international journal Intercultural Communication Education (ISSN 2209-1041), co-editor of the Cambridge Elements in Intercultural Communication series, and currently serve on the Editorial Board of ELT Journal (Oxford Uni Press), Journal of Multilingual Theories and Practices (Equinox), and the committee of the International Association for Teaching Pragmatics (ITAP).