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Remote Access to your Office Computer

These instructions are appropriate for users wishing to use Remote Desktop from a Windows machine. Users of other kinds of machines (e.g. Macs, iPads, Android devices etc) should use these alternative instructions. Mac icon Not a Microsoft user? Click here

Scenario

You are a WBS staff member or PhD researcher with a second computer at home that uses Microsoft Windows. You would like to connect to your office computer to work as though you were sat at your work desk. Your office computer will be left powered on.

Explanation of Remote Desktop

Remote desktop allows you to connect to your office computer from a home computer. The office computer does all the work with the results showing on the home computer’s monitor. It is just as though you are sat in your office; you have access to all the same applications, all your drives (including your H drive and I drive) and to your printers.

Procedure

There are three stages to connecting to your office computer using Remote Desktop:

  1. Set up your office computer (should only need doing once)
  2. Set up your home computer to connect securely to WBS systems (should only need doing once)
  3. Connect from your home computer (needs doing each time you want to connect).

Stage 1: Setting up your office computer (should only need to be done once)

  • Log into your office computer and start enable Remote Desktop for user account either by running the ''Remote Desktop" application in Software Centre (Windows 10) or the equivalent in 'Run Advertised Programs' (Windows 7).
  • On the resulting screen note the IP address as you will need this later (shown at 1 in the picture below). You should also see a list of users able to remote desktop to your machine (2), typically this will only show your username. If you share your computer with someone else you will both have to run this application once

    Note down your machine

Stage 2: Set up your home computer to connect securely to WBS systems (should only need to be done once)

  • Open the Remote Desktop Connection application on your home computer. With Windows 7 or 10 click Start and then type 'Remote' into the search field. Select 'Remote Desktop Connection' from the results list. Alternatively you can also access this by clicking Start > All Programs > Accessories > Remote Desktop Connection

    Start the Remote Desktop Connection on your home computer
  • Click the Options button on the 'Remote Desktop Connection' client

    Click options
  • On the General tab enter your computer's IP address as noted from step 1. Enter your username in the form wbsdom\username

    Enter computer
  • Click the Advanced tab and then the Settings button.

    On the Advanced tab click the Settings button
  • Enter the settings as shown below and then click OK.

    Enter settings as shown
  • Click back to the 'General' tab and click the 'Save As' button. Edit the file name to something meaningful (such as 'Connect to Office PC') and save the resulting file to the Desktop of your home computer.

    On the General tab click

Stage 3: Connecting from your home computer

  • Double-click the shortcut you created on your desktop in Stage 2.

    Double-click the desktop shortcut you created
  • You may receive the following warning. This is not a cause for undue concern, rather it is your computer warning you that it cannot verify that the computer to which you are connecting is who it claims to be. As you are following approved instructions are you are safe to tick the box to stop this message appearing each time and to click Connect.

    The connection warning box can be safely ignored
  • Enter your regular WBS password when prompted and click OK. You may notice that you are now listed as logging into two computers, firstly the RD Gateway server that will encrypt your connection to keep you safe and secondly your office computer.

    Enter your WBS password and click OK



Additional information and troubleshooting


Lost connection to your networks drives after using Remote Desktop

After you disconnect and start using your computer again in your office you may find that your network drives (e.g. H, I and S drives) become unavailable Please see 'How to quickly re-map network drives' for an explanation of how you can quickly regain access.