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Requests for the installation of new or upgraded software

To make new software ready and available for installation on WBS computers we normally require 3 weeks' notice. On occasions when less notice is given we will make every effort to make the software available but may not be able to do so, or may not be able to test it as much as we would like.

Most core software (Microsoft or Chest agreement products) is covered by IT Services site licences. We are usually automatically alerted when an upgrade is available and will generally create a new WBS application unless the upgrade appears very minor.

With specialist software that is purchased by individual groups we are not aware when a new version is released. Once staff alert us, then provided we have a copy of the software and the licence details, we will prepare the software application unless we consider the upgrade to be minor. Once the application is made we will ask the original requesting academic to test it and provide feedback. Once we receive feedback that the software works correctly we will make it available to the relevant staff and students.

If you require a software program to be available through Run Advertised Programs send the appropriate media (e.g. CD) and licence details to the Helpdesk or contact them for more information.

Limitations

  • The making available of software involves considerable time by WBS Solutions staff. It will only be done where there is a clear business or academic need for the software. For the same reason we will not make available time-limited trial versions of software.
  • We are happy to consider the addition of extra components to make English language version of key software more useful to users who need to perform research in foreign languages. For example we are responsible for the addition of extra fonts to allow English versions of Acrobat Reader to open foreign language documents. We define key software as Internet Explorer, GroupWise, Acrobat Reader and Microsoft Office.
  • We will not, however, make available foreign language software. The prime reasons for this are that we are not able to obtain support for these applications, we are not able to understand licence information and there is an increased likelihood of such software causing problems on an English operating system.
  • Skype is available to users who have a proven academic or business need for its use. You can see the full Skype Policy at http://www2.warwick.ac.uk/fac/soc/wbs/central/issu/policies/skype
  • MSN messenger is only available to users on non-shared machines. You can use the web versions of other clients by visiting the links below: