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Change ITS password before accessing email for the first time

It is necessary to change your ITS password twice before you can access your new email account for the first time.


  • Open a browser and go to
  • Log in with your current ITS username (typically starts bs…. ) and password
  • Choose a new password and type it twice. Note the strict rules on the page. Your password must:
    • Be between 8 and 16 characters
    • Have a mixture of upper and lower case letters
    • Contain at least one number or symbol
    • Cannot be the same as your current password
  • Ignore the warning about any change taking 15 minutes and instead visit the link above again
  • Change your password for a second time. You may change it back to its original value provided that meets the complexity requirements