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Problems logging into my.wbs

This page provides information for users who are having problems logging into my.wbs (http://my.wbs.ac.uk). You may also want to check our Twitter feed to see if there is a general system problem.

There are two different kinds of account with which you can log into my.wbs. It is important you know which kind you have in order to obtain assistance quickly.

University of Warwick 'IT Services' Accounts (like u1*** or bs*****)
 Warwick Business School 'WBS' Accounts (like FM15**)
  • Provided by the central IT Services (ITS) department
  • Used by Undergraduate students or some Distance Learning MBA students (those starting before 2009 or after November 2013)
  • Usercodes typically start bs... (with the exception of undergraduate students from other departments)
  • Administered by the IT Services Helpdesk ( helpdesk@warwick.ac.uk or Tel 024 765 73737 )
  • ITS usernames and passwords can be recovered and changed here (if you have previously set up your security information)
  • Provided by WBS' own IT department: WBS eSolutions
  • Used by WBS staff and most other postgraduate students (including Distance Learning MBA students starting between 2009 and July 2013)
  • Student usercodes contain numbers to show the year the course started. WBS staff usercodes start with letters representing their department.
  • Administered by the WBS Helpdesk ( http://help.wbs.ac.uk/call or help at wbs dot ac dot uk or Tel 024 765 22522)
  • Forgotten WBS passwords can be reset at here
  • Known WBS passwords can be changed at http://my.password.wbs.ac.uk
  • Student usercodes and passwords are provided by your programme team. Make sure you do not confuse the letter 'O' with the numeral '0' (zero) in your username. Passwords are case-sensitive.
  • You can check your IT Services username and password are working correctly by trying to log in to the my library system. If you cannot log into either my library or my.wbs then there is clearly a problem with your IT Services account and you should contact the IT Services Helpdesk to have your account checked or password reset. If you can log into the library but not my.wbs then please open a WBS support call.
  • If you are an undergraduate student ensure you have registered for WBS modules by going to http://my.wbs.ac.uk/registration . If you continue to have a problem please visit the Undergraduate office in the E block of the Social Studies building (E0.23).
  • my.wbs is for current staff and students only. Alumni of WBS can log into the dedicated site at http://www.wbs.ac.uk/alumni to take advantage of the range of exclusive services available to them.