You are having problems accessing the EQL software. Below is a list of tips that may resolve your problem. This list will be added to as more information about EQL becomes available.
I can't view EQL on my Windows 10 machine running the Edge browser
If you try to run EQL using the Microsoft Edge browser on Windows 10 you will likely find that it fails to run with the message "Data downloaded, connection closed."
Unfortunately it seems that Microsoft have chosen not to support the SCORM standard in their latest browser, something that is required by EQL.
Fortunately you have two workarounds:
- (Recommended) Install another browser. All the other major browsers will continue to support SCORM. Chrome or Firefox are the main options although we'd recommend Chrome as the most up-to-date choice (sorry Firefox, we've loved you for many years but you are starting to creak a bit).
- If you really don't want to install another browser then you should find your Windows 10 machines already has good old Internet Explorer already installed although Microsoft hide this a bit. In the search box 'I'm Cortana. Ask my anything' .. type Internet and select 'Internet Explorer' from the results listed. Internet Explorer should play the EQL content without a problem. Generally though we'd recommend against using Internet Explorer as your regular browser. It is very old now and even Microsoft are discouraging its continued use.
I can't run EQL on my Mac
We have seen a couple of cases where adware on a Mac has prevented EQL from loading. This was resolved by the user following the instructions at this page although please follow at your own risk: http://www.thesafemac.com/arg/ . Note that the adware sometimes prevents the downloading of the AdwareMedic tool from the site (that was the case with the students who contacted us) and so they had to follow the 'Manual Removal' option.
I have tried the above but it is still not working
- Please try another computer. If the second computer works then you may wish to do the following depending on the ownership of the first/broken computer. If this first computer is an open-access Warwick computer then contact the IT Services Servicedesk to report it as broken. If the first computer is your own computer and you live on campus you may want to try the free 'Privately owned systems support' service offered by IT Services: http://www2.warwick.ac.uk/services/its/servicessupport/computers/systemsupport
I’m still stuck, what should I do?
- Email firstname.lastname@example.org for further assistance.