EMAIL CHANGES

Changes have been made to the routing of our incoming and outgoing email to reduce delays and the risk of emails we send being blocked. All external email now goes directly between WBS and the outside world without having to pass through IT Services mail relays first. For more information please see:

http://help.wbs.ac.uk/projects/emailchangesmay09  

 

SPAM EMAIL FROM YOUR OWN EMAIL ADDRESS

Some staff have reported receiving spam email that looks like it was sent from their own email address. It is very easy to fake ('spoof') email addresses and this does not mean your account has been compromised in any way. Our advice is to delete such spam messages or to forward them to submit-spam@icritical.com . Information regarding this kind of spam can be found here:

http://help.wbs.ac.uk/kb/security/email/emailspoofing  .

Please do not forward spam to us unless specifically requested to do so.

 

FREQUENT CONTACTS IN GROUPWISE

GroupWise has the ability to store automatically the addresses of emails that are sent and /or received. These addresses are stored in your 'Frequent Contacts' address book. This can sometimes cause problems, such as GroupWise remembering an address that you mistyped in the past. It is therefore recommended that you delete old addresses from your Frequent Contacts book and move the addresses you need to your personal address book in GroupWise. Fortunately GroupWise makes this easy to do, see

http://help.wbs.ac.uk/kb/email/email_client/frequentcontacts/  

 

VIDEO TO DVD RECORDER

We have a small addition to our loan stock - Sony Multi-Function DVD Recorder. This device will allow you to connect your video camera or VCR directly to it and convert video and mini DV tapes to DVDs. For more information and to book the device, go to

http://help.wbs.ac.uk/kb/services/service_portfolio/dvdrecorder  

 

TABLET PC - Windows 7

The Tablet PC in our loan stock now runs Windows 7. If you would like to borrow it to test out the new features, please book it online at

http://help.wbs.ac.uk/kb/services/loans/tabletpc/  

 

PRINTING FROM A PERSONAL LAPTOP

Did you know you can print from your personal laptop (currently Windows XP and Vista only) to the networked printers at WBS? Instructions for doing this are here:

http://help.wbs.ac.uk/kb/internet/working_online/iPrint  

 

THINKING OF LEAVING - WHAT HAPPENS TO YOUR EMAIL/FILES WHEN YOU DO

While we hope you are not leaving anytime soon, you might want to be aware of what will happen when you do, see

http://help.wbs.ac.uk/kb/services/user_accounts/staff  

INTERNET EXPLORER 8

Microsoft have recently released Internet Explorer 8. This is now available in WBS-Applications in the Non-Academic folder. The installation takes 10-20 minutes and requires you to restart your computer at the end. For information on new features please visit

http://www.microsoft.com/windows/internet-explorer/features  

 

NETWORK STABILISATION PROJECT AND NEW WIRELESS HOTSPOT POINTS

All the planned network changes are now complete. As part of the network stabilisation project, new wireless hotspots have been installed in Phase 1 (A block) of the Scarman Road building, and in the Student lounge. This means students can bring their own laptops into the business school and connect to the internet through the wireless network.

 

DEFRAGMENTING YOUR COMPUTER

Did you know you can speed up your computer by defragmenting its hard drive? You can do this once by running 'Defrag' in WBS-Applications, Systems Tools folder. Better still, run 'Defrag Scheduler' in WBS-Applications and the process will happen automatically at a time decided by you. For more information visit

http://help.wbs.ac.uk/kb/software/windows/defrag/

 

MICROSOFT CERTIFIED APPLICATION SPECIALIST (MCAS)

If you are looking for qualifications in Microsoft Applications (Access, Excel, PowerPoint, Word 2007), then MCAS could be for you. For more information and to register please see

http://www2.warwick.ac.uk/services/its/servicessupport/training/mcas  

 

FREE/CHEAP SOFTWARE LICENCES FOR YOUR HOME COMPUTER

As a member of staff, you are eligible for some free/ discounted software for your home computer. This includes various Microsoft applications, anti-virus software, PDF converter etc. For more information see

http://help.wbs.ac.uk/kb/software/licences/staff_software  

 

USE OF S-PLUS AND SAS SOFTWARE

IT Services is currently evaluating usage of the statistical package S-Plus, to ensure that the current licensing arrangements are reflective of the number of actual users. If you use S-Plus please complete the short web form at http://www2.warwick.ac.uk/go/software/list/splus/splususage  

IT Services are also surveying use of SAS. If you use this application please let them know via the short form at http://www2.warwick.ac.uk/go/software/list/sas/usage

 

MATLAB SITE LICENCE

The University will be renewing the Matlab site licence for the next three years. The licence covers a number of Toolboxes. If you are a Matlab user and have a view on which toolboxes should be added/removed, please see

http://help.wbs.ac.uk/kb/software/licences/matlab  and let us know and we shall pass the information to IT Services. Matlab have also offered to come to Warwick and give a seminar for postgraduates and academics. There are currently no details on the content but if you might be interested please let us know.

OFFICE 2007

Microsoft are withdrawing their mainstream support for Office 2003 on April 14, 2009. If you haven't already installed Office 2007, we advise you to upgrade in the next few weeks. You can install Office 2007 by double-clicking the icon in the 'Microsoft Office' folder of WBS-Applications. Spare quick start guides (distributed to all staff last September) are available from the helpdesk.

 

TRAINING WITH IT SERVICES

Did you know IT Services provide a range of training and support in IT Skills for both staff and students? They are currently working on the Summer Course Schedule. You can browse their list of courses and book a place on http://go.warwick.ac.uk/its/training

IT services are happy to deliver training in the Business School if we can provide a group of ten or more. In particular, if you are interested in a course on Office 2007 at WBS, please let me know.

 

INSTALLING NETWORKED PRINTERS AT WBS

To install a network printer simply double-click the 'Printer Installation' icon in the 'Printers' folder of WBS-Applications. This will install the necessary iPrint client and take you to a webpage, from where you can find and install your group printers.

 

SCANNER IN PG IT SUITE

Did you know there is a colour scanner in PG IT Suite, D0.03, for WBS staff and postgraduate students to use? Login to the computer using your WBS login details, and run the HP Director software to scan your documents into a file.

 

NETWORK STABILISATION PROJECT

As part of the network stabilisation project, all the computers at WBS will be switched over to the new network next week. If you have any network problems, please try restarting your machine before contacting us. Remote desktop users will need to run 'Remote Desktop on' icon in the 'System Tools' folder of WBS-Applications to find out the new IP address of their computer (contact us if you need any help). For the timetable and further information, please visit http://help.wbs.ac.uk/projects/stabilisation

 

EMAIL MAIL MERGING

WBS have a site licence for an email mail-merge product called 'Mach5 Mailer'. To install, double click the icon in the 'Email' folder of WBS-Applications. This product is suitable for communicating with your current students or similar. If your purpose is marketing related however please contact the Marketing and Communications office who may have more appropriate tools as well as marketing expertise. There are instructions on the use of Mach5 at http://help.wbs.ac.uk/kb/software/non_microsoft_apps/mach5_mailmerge

 

COMING SOON... HIGH SPEED SCANNING VIA THE RICOH COPIERS

We have successfully trialed the use of the Ricoh copiers to provide high-speed, duplex scanning. This allows for the scanning of hundreds of double-sided sheets in seconds (black and white only). We will be rolling this service out to all staff in the near future. If any staff have an urgent need for such a facility please let us know.

FRIENDLY WEBSITE ADDRESS

Did you know you can get to the ISSU website via our friendly address of help.wbs.ac.uk? This site is our prime means of sharing tips and solutions.

 

REQUESTS FOR NEW SOFTWARE

Please be aware that we require 3 weeks' notice to process requests to add new applications or upgrade existing ones on the network/ WBS-Applications. On occasions where less notice is given we will make every effort to make the software available but may not be able to do so, or may not be able to test it as much as we would like. For more please see http://help.wbs.ac.uk/kb/software/licences/new_apps/

If you're teaching in the PG IT Suite, we might be able to pre-install the software on the students' computers to enable your class to get a flying start. You can find more information at http://help.wbs.ac.uk/kb/services/teachingsupport/preinstall . Find other ways we can support your teaching at http://help.wbs.ac.uk/kb/services/teachingsupport/

 

WHERE HAVE MY OLD EMAILS GONE?

You will find your old emails by logging onto http://webmail.wbs.ac.uk and clicking the 'Archive' link in the top right hand corner. All your emails older than 7 days get archived to our archive server and removed from your live account after 180 days. For more information visit http://help.wbs.ac.uk/kb/email/email_client/gwarchive

 

WHERE SHOULD I STORE MY FILES?

S: drive, D: drive or I: drive?? It can sometimes be confusing where to store your files. For explanations of what the various drives are, please visit http://help.wbs.ac.uk/kb/services/user_accounts/files

 

ANNOTATING POWERPOINT SLIDES DURING LECTURES?

Have you tried using the tablets in the WBS lecture theatres to annotate your slides or as an enormous whiteboard? If you are interested contact us and we'll be glad to show you how.

Microsoft are offering students the chance to download a range of development tools for free. See https://www.dreamspark.com. Please note that Warwick Business School are not able to offer any support for these products.