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WBS eSolutions

IT Services password Problem Aug 2010

On Friday August 13th central IT Services accidentally reset the passwords of the majority of students at the University of Warwick (approx 20,000). Students have been having their passwords reset by calling the IT Services Helpdesk on +44 (0)24 765 73737 or, since last Thursday, by visiting the self-service webpage at http://go.warwick.ac.uk/passwordreset .

This quick questionnaire is to help WBS gather information on the university response to this problem, and if necessary, to escalate it further. Many thanks for your time in completing this survey and apologies again for the inconvenience caused.


Is your password working?: (required)
If your account is working, how did it get fixed?
People who have tried the self services password reset page:
Privacy notice
This form is to help WBS gather information on your experience following the accidental resetting of passwords by central IT Services. The information gathered may be used to identify underlying technical problems or to escalate this issue as necessary.

The University of Warwick is the Data Controller of any information you have entered on this form and is committed to protecting the rights of individuals in line with Data Protection Legislation. The University's Data Protection webpages provide further information on your rights and how the University processes personal data. If you wish to submit a data subjects rights request, make a complaint or report a suspected personal data breach, please contact the University’s Data Protection Officer by email at infocompliance@warwick.ac.uk.

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