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Campus fault reporting


Please be aware that any faults logged via this form are reviewed from 9am-5pm Monday to Thursday, and 9am-4pm on Fridays. Any faults logged via this form outside these times will be reviewed on the next working day.

If you require urgent assistance due to a fault in campus accommodation please contact Student Reception. Outside Student Reception opening hours please contact security on 024765 22083 or 024 7652 2222 in an emergency.

If you have a request for a repair, you can complete an online fault report form. If the fault is urgent, for example a power failure, please also report the fault to Senate House Student Reception on 024765 22280 during Student Reception opening hours, or Security on 024765 22083 (or 024 7652 2222 in an emergency) outside these hours.

Please note that the forms will only be checked between 9am-4pm Monday to Friday, excluding bank holidays. Faults reported after this time or over the weekend will not be reviewed until the next working day.

If you would like to report a fault with a Circuit Laundry machine, you can do so through the Circuit Laundry website or you can call the fault line on 01422 820026.

Faults that are likely to endanger life or cause structural damage to property must be reported immediately by telephone so we can respond quickly.

  • Gas leaks
  • Fire alarm system defects e.g. fire alarm panel is showing fault/ fault buzzer audible, physical damage to detector heads, sounders or manual call points, local failure of a sounder during an activation.
  • Fire extinguisher faults
  • Lift faults or persons trapped in a lift
  • Flood (internal or external)
  • Power failure
  • Structural damage
  • Major roof leaks
  • External water burst
  • Pipe leaks
  • Building security faults
  • Pest problems e.g. wasps

View our faults service level.