Registering a complaint at Heronbank

The University of Warwick will process your personal data on this form for the purposes of assessing your complaint.

The legal basis for processing this personal data is dealing with your complaint in relation to performance of a contract and for the performance of services.

Your personal data will not be shared or disclosed to any third parties external to the University of Warwick except the Office of the Independent Adjudicator who will process your personal data for the purposes of resolving your complaint should you request a review of the University’s final decision in relation to your complaint.

Your personal data will not be transferred outside of the EEA, will be kept securely by the University of Warwick and will be retained in accordance with the University's Records Retention Schedule.

The University of Warwick is the data controller of any information you have entered on this form and as such is committed to protecting your data and rights in line with applicable data protection law (including the UK GDPR and the Data Protection Act 2018). Please review the privacy information (including privacy notices) provided by the University via the following link, for further information on your rights and how the University processes your personal data: Data Protection.