Student Fees Team

Handle queries relating to:

• Tuition / course fee invoices (copies can be reprinted from your Student Records (eVision) account
• Withdrawal / suspension and impact on fees
• SLC / SFE – change of circumstances and course transfers
• Confirmation of Acceptance for Studies (CAS) and updates to payment records
• US loans

Answers to many common queries are answered in our Frequently Answered Questions, so please consult these before contacting us.

Telephone: 024 765 28471 (please note, this line is manned Monday to Friday between 10am and 12pm, and 2pm and 4pm only).

Email: studentfees@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

External sponsors

For queries relating to:

• Invoice queries from sponsors
• Submitting sponsor letters confirming support
• NHS bursary funding confirmations

Email: sponsorinvoices@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

Student Collections Team

Handle queries relating to:

• Payment reminders received
• Difficulties making fee or accommodation payments on time
• Arranging instalment payments
• How to make a payment
• Payments made to the University – receipts are issued automatically.

Many common queries are answered in our Frequently Answered Questions, please consult these before contacting us.

Telephone: 024 765 28472 (please note, this line is manned Monday to Friday between 10am and 12pm, and 2pm and 4pm only).

Email: studentcollections@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

Direct Debits and Refunds

If you have queries around Direct Debit payments, please contact directdebits@warwick.ac.uk

Requests for refunds of tuition and accommodation fees should be directed to studentrefunds@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.