Business Engagement
About Business Engagement
We create the partnership between our University of Warwick community and the Information & Digital Group (IDG). We align our stakeholders' strategic needs with IDG's strategy and services, ensuring IDG has the right supporting plans and roadmaps in place.
Our team is the liaison point, updating our colleagues on the delivery of projects and products, while ensuring IDG's services are transparent and prioritised appropriately.
We promote ‘customer centricity' within IDG, acting on behalf of the university to drive a culture of continuous improvement.
Meet the team
Jen Leibbrand
Business Engagement Director
Daz Kittendorf
Digital Business Partner
Social Sciences Faculty
Kelly Robinson
Digital Business Partner
Arts Faculty
Rachael Taisler
Digital Business Partner
Professional Services
Jo-Ann Wragg
Digital Business Partner
SEM Faculty
Sophie Cookson
Digital Business Partner
WBS & WMG
Andrew Clegg
Digital Business Partner
WMS
Bhavin Nayee
Head - Office of the CIO
Our team functions
Digital Business Partners
We are the partnership between our University of Warwick community and the Information & Digital Group (IDG).
We align our stakeholders' strategic needs with IDG's strategy and services, ensuring IDG has the right supporting plans and roadmaps in place.
Office of the CIO
We collaborate closely with the CITO and SLT to drive strategy, operational excellence, and functional performance for IDG.
The objective of the OCIO is to demonstrate the value of IDG through a consistent, transparent, and efficient manner.
Strategic Vendor Management
We leverage maximum benefit from our partners by proactively engaging and managing our strategic IDG partners.
We also manage the renewal of some of the larger software contracts and purchasing.
Warwick Medical School (WMS) IT
We strive to provide effective, efficient, and high-quality digital services to meet Warwick Medical School requirements, supporting their strategic objectives.
We help our customers make best use of IDG services and act as an escalation point.
Contact us about
- Strategic guidance on embedding technology in business strategy
- IDG strategy and priorities
- Business problems where the product is unknown (new demand)
- Strategic guidance on business problems
- Feedback on your business needs and the current capacity of IDG to meet these
- Feedback on service performance
- Comms from wider IDG
Via any of these channels
- Governance forums, e.g. Digital Strategy Group (DSG), Quarterly & Monthly Service Reviews
- Directly through Teams, phone or a meeting for us to establish demand
Our four key customer metrics
Consistent data collection and analysis will help us continuously improve
Value
I get value and quality outcomes from IDG
Effort
It's easy to work with IDG
Trust
I trust IDG to give me professional and timely service
Satisfaction
I am satisfied with the result and service I receive