Compromised account process

Introduction

A compromised account is an IT account where an unauthorised person has or may have gained access and could use the account as if they were you.

This can happen if your login details (such as username, passwords or verification codes) are exposed, stolen, guessed, or obtained through methods such as phishing or social engineering.

• Click a link or open an attachment in a phishing or scam message

• Enter your credentials into a fake or malicious website

• Reuse passwords across multiple services

• Have malware or other malicious software present on your device

Who is this article for?

This article is helpful for all University of Warwick staff and students.

Need more help?

You can find out more about IDG's services and support by using Itika, our new virtual assistantLink opens in a new window, to access IDG's Knowledge Base.

If you need help or support with this or any other change, please contact us by visiting IDG’s Service PortalLink opens in a new window, or by phoning +44 (0) 2476 573737 or ext. 73737 (internally).

The ServiceDesk is available 24 hours a day, 7 days a week.

Last revised: 22/05/26