IDG Complaints

The Information and Digital Group (IDG) is committed to delivering high-quality, efficient services to all members of the University community.

We recognise that there may be occasions when the services we deliver do not meet your expectations. We are sorry if this happens. If you wish to raise a complaint regarding any aspect of service delivery, please complete the IDG Feedback Form.

We take all complaints seriously and view them as valuable opportunities to identify areas where our services can be improved. All complaints are reviewed and investigated, and the Service Management team will respond within five working days, escalating where appropriate.