Warranty Support Entitlement

HP single-function printers

If you purchased a HP printer from any one of our approved suppliers (XMA Ltd) as part of a transactional purchase then you are entitled to the following manufacturers warranty provision.

12 months UK manufacturers warranty via the retailer in the first instance

Devices purchased from our approved suppliers come under strict frameworks.

These provide for the following value-added benefits:

Negotiated contract pricing
Delivery, DOA and warranty repair covered by strict SLAs
Free technical support
Enhanced warranty services

Additional warranty/support entitlement has been available for purchase in the form of a HP "Care Pack" on a per year or up to 3 year basis. This is purchased either at the point of acquisition or at a later date.

Again if these care packs are purchased and applied to a particular piece of HP hardware, support would be available from the approved retailer in the first instance. In our case, this is XMA limited.

Please use the HP Warranty Checker - to check your devices current manufacturers (including Care Pack) warranty/support entitlement.

For technical support in the first instance please contact the appropriate resellers from the following list:

In the first Instance:

To report any faulty goods please contact: customer dot services at xma dot co dot uk

Typically they will ask for the device make, model and serial number.

Samsung single-function printers

If you purchased a Samsung printer from our approved supplier (Misco) as part of a transactional purchase then you are entitled to the following manufacturers warranty provsion.

60 months UK manufacturers warranty via the retailer in the first instance

For technical support please contact Misco using the details shown below:

Misco Support Contact

Technical Support are open 5 days a week.
Monday to Friday 8:45am - 5:30pm
Tel: 0800 294 4516

Xenon - Maintenance Agreements

Our onsite support partners Xenon will provide hardware maintenance cover which can be purchased for items of IT equipment that are either no longer covered by a manufacturers warranty or when purchased from a non-approved supplier.

Please note an ad-hoc charge will be levied for items for which cover has not been purchased in advance.

Typically for this there will be a minimum charge of £22.50 plus VAT, this is for up to half an hour of onsite time to rectify/diagnose the problem.

If further parts are required then a separate quote will be sent. The above charge will be deducted off any further labour costs if the quote is accepted.

Service Point
The walk-in Service Point is located at the back of the Chemistry Building on the ground floor.
Opening Times: Term Time
Monday to Friday
9:00am - 8:00pm
Opening Times: Out of Term Time
Monday to Friday
9:00am - 5:00pm

Tel: 024 76573737, Monday to Friday available 8:30AM to 17:30PM
Web: Online Self Service

To raise a support call or for more information on this service please contact the ITS Helpdesk in the first instance.

Managed Print Service (MPS) - via warwickprint and IT Services

Kyocera and HP Multifunction Devices (MFDs)

The Managed Print Service (MPS) is provided as a collaborative project between IT Services and warwickprint with the support of the University Purchasing and Insurance Office.

For all Print Queue and Driver issues please contact ITS via the various methods described on the ITS homepage or consult our MPS FAQ's

For all contract issues and order requests/queries please contact warwickprint at: managedprint at warwick dot ac dot uk.

To raise a hardware fault support call please contact our support partners XMA via their Response Desk quoting your device Asset Tag

XMA Response Desk
EMAIL: responsedesk at xma dot co dot uk
TEL: 0844 8156561
WEB: www.xma.co.uk

To order additional Kyocera or HP toner cartridges, waste bottles, staples or toner cartridge and waste bottle recycling boxes or to arrange a collection please contact XMA's MPS Orders Team quoting your devices Asset Tag

XMA's MPS Orders Team
EMAIL: mpsorders at xma dot co dot uk
TEL: 0115 8464870
WEB: www.xma.co.uk