This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
Microsoft AI Skills Fest Link opens in a new windowis a free, week-long, online learning event open to staff and students, designed to make building AI skills feel clearer, more practical, and more approachable. You can register to join liv…
Here we're sharing a brief update on our Windows 11 pilot and our thanks to everyone involved so far. Over 500 managed devices have been successfully upgraded, including many within IDG, the School of Modern Languages and the Library. We a…
Please be aware that we were recently informed of a cybersecurity incident affecting several EUTOPIA websites. This update confirms that security work has been completed and the incident contained. The affected websites are no longer consid…
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Servicenow Metrics - Realtime
Incidents Trend - Per Device Analysis - Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
Card Production Volumes - Legacy
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder/Light Touch Digital Filing - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Legacy
CUPS - Volume Analysis - Legacy
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.
