Below are some common connection problems that can occur when using the VPN Network Service, including some information to help resolve the problem yourself.

Error Messages:

• "Login failed"
• AnyConnect client installation or upgrade errors
  

AnyConnect Client Error Messages:

• "The VPN client driver has encountered an error"
• "The VPN client is unable to establish a connection"

Other problems:

• Open applications may stop after connecting to the VPN Network Service
• Can not access VPN Network Service from ResNet

If the above information doesn't help resolving the problem, or for any other problems, please contact the ITS Service Desk.