This page shows the level of Incidents that come in to the IDG Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team with IDG.

Key:

Breakdown of Call categories

Resolution Service product	Jan 22	Feb 22	Mar 22	Apr 22	May 22	Jun 22	Jul 22	Aug 22	Sept 22	Oct 22	Nov 22	Dec 22	Jan 23	Feb 23	Mar 23	Apr 23	May 23	Jun 23	Jul 23
Anti virus Service (Campus Wide)	3	13		2						1			1		2	4	9	6
Software Support	2	1					1				1				1		1
Delivered Applications	9	5	9	6	10	10	7	3	8	9	4	3	7	8	7	6	7	5	5
Host a software license							1			1				1
Computer Support	1	5	1	2		1		1	2	5	2		1		1	2	1	1
Information															1
Managed Windows 10 Desktop	1		2	1	1	4	1	1	2	1	1	2	6	1	5	2	2	2	3
Training Computers
Remote Desktop Services	1	1					1									5		2	4
Windows Imaging	2	2	1	2		2		2	7	4	1	2	1	3	2	2	1	2	1
Workareas	1								1	1
VDI	8	11	11	2	4	6	12	29	5	4	3	5	5	6	7	27	2	2	6
Others	7	2	4	1	2	3	2	6	1		5	1	3	3	3	5	1		2
Engineering VDI Desktop			1	1								3	9	24	13	73	51	2
Conditional Access									2		1
Governance										11	11	2	98	38	34	14	28	13	23
IT Security															1
Totals	35	40	29	17	17	26	25	42	28	37	29	18	131	84	77	140	103	35	44