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Incidents (Help Desk)

This page shows the level of Incidents that come in to the IT Services Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team with IT Services.

Incidents Oct 2021

Breakdown of Call categories

Resolution Service product
Jan
20
Feb
20
Mar
20
Apr
20
May
20
Jun
20
Jul
20
Aug
20
Sept
20
Oct
20
Nov
20
Dec
20
Jan
21
Feb
21
Mar
21
Apr
21
May
21
Jun
21
Jul
21
Aug
21
Sept
21
Oct
21
Anti virus Service (Campus Wide) 2 2 2   2   1 1   1   2     4 7 1 1 1 2   3
Software Support 1 1 2   1 1 1   1 2 2   1 5 1   1 1 3   2 1
Delivered Applications 15 6 17 7 6 2 6 5 8 9 13 5 9 15 22 15 7 8 16 6 14 15
Host a software license                 1         1                
Computer Support     1 1   4     1     2 1 1 7   3 7 2   2 1
Managed Linux Desktop 3                                 1     1 1
Managed Windows 10 Desktop 1   4 4 1 1 6 2 1 3 2 2 4   35 2 1 3 2   4 1
Training Computers                                            
Remote Desktop Services     29 15 9 9 7 11 6 5 3 1 2 6 7 3 5 2 4 1 2 1
Windows Imaging 1         6 5     10 1 4 5 6 6 8 3 1 5 2   3
Workareas   1 1                       1         1    
VDI             2 1 3   3 5 2 3   1 5 3 2 1   6
Others   3 3 2 2 2 5 12 2   1 8 1 4 3   2 1 2 1   8
Engineering VDI Desktop 1 2 1 3 1 1 4 1   3 4 5 1 1   1 2          
Totals
24
15
60
32
22
26
37
33
23
33
29
34
26
42
86
37
30
28
37
14
25
40