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Incidents (Help Desk)

This page shows the level of Incidents that come in to the IT Services Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team with IT Services.

Incidents Jun 22

Breakdown of Call categories

Resolution Service product
Jan
21
Feb
21
Mar
21
Apr
21
May
21
Jun
21
Jul
21
Aug
21
Sept
21
Oct
21
Nov
21
Dec
21
Jan
22
Feb
22
Mar
22
Apr
22
May
22
Jun
22
Anti virus Service (Campus Wide)     4 7 1 1 1 2   3     3 13   2    
Software Support 1 5 1   1 1 3   2 1 1 1 2 1        
Delivered Applications 9 15 22 15 7 8 16 6 14 15 6 6 9 5 9 6 10 10
Host a software license   1                                
Computer Support 1 1 7   3 7 2   2 1   2 1 5 1 2   1
Managed Linux Desktop           1     1 1   1            
Managed Windows 10 Desktop 4   35 2 1 3 2   4 1 2 2 1   2 1 1 4
Training Computers                                    
Remote Desktop Services 2 6 7 3 5 2 4 1 2 1 1 1 1 1        
Windows Imaging 5 6 6 8 3 1 5 2   3 5 3 2 2 1 2   2
Workareas     1         1         1          
VDI 2 3   1 5 3 2 1   6 9 2 8 11 11 2 4 6
Others 1 4 3   2 1 2 1   8 15 3 7 2 4 1 2 3
Engineering VDI Desktop 1 1   1 2           1       1 1    
Totals
26
42
86
37
30
28
37
14
25
40
40
21
35
40
29
17
17
26