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Incidents (Help Desk)

This page shows the level of Incidents that come in to the IT Services Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are recieved in total that are related to this service, and it is worth noting that they could have been resolved by any team with IT Services.

 Incidents Jan18

Breakdown of Call categories

Resolution Service product
Jan 16
Feb 16
Mar 16
Apr 16
May 16
Jun 16
Jul 16
Aug 16
Sept 16
Oct 16
Nov 16
Dec 16
Jan 17
Feb 17
Mar 17
Apr 17
May 17
Jun 17
Jul 17
Aug 17
Sept 17
Oct 17
Nov 17
Dec 17
Jan 18
Anti virus Service (Campus Wide) 1 15 5 14 6 1   2   4 4 2 5 2 5 4 1     2 1 8 1 2 4
Software Support 1     1       1 1             1         2   2   2
Delivered Applications 21 8 14 5 13 11 20 10 9 6 15 5 7 14 7 9 21 5 18 6 5 8 19 5 7
Host a software license                     1   1               1        
Computer Support 1 1   1   4   3 1     1 1       2   1   3 1 1 1  
Managed Linux Desktop 3 24 4   1 3         4   4   3   1 3   1 2 4 3 7 9
Managed Windows 7 Desktop 21 11 16 5 13 12 3 9 7 6 8 2 7 2 10 8 2 1 3 1 6 3     1
Managed Windows 10 Desktop                                 2   1 1 1 2 1 2  
Moka 5                                                  
Training Computers                                   1              
Remote Desktop Services   2     1   1 1   2         1   2       3   1    
Windows Imaging 1 3   2 1   1 4 3 1 6   2 3       1 1 1 6   3 3 1
Workareas   1           1   1 1                     1      
Workarea Support                           1               1      
Office 2013                                                  
Others 1   1       2 1           1 1   2 1 39* 4   2 4 1 2
Totals
50
65
40
28
35
31
27
32
21
20
39
10
27
23
27
22
33
12
63
16
30
30
35
21
26


* an issue with SITS resulted in this large number of calls under 'other'.