Skip to main content Skip to navigation

IT Services

Service Requests (Help Desk)

This page shows the Service Requests that come in to the IDG Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team within IDG.

SR July 23

Key:key

Breakdown of Service Requests

Resolution Service
product
Jan
22
Feb
22
Mar
22
Apr
22
May
22
Jun
22
Jul
22
Aug
22
Sept
22
Oct
22
Nov
22
Dec
22
Jan
23
Feb
23
Mar
23
Apr
23
May
23
Jun
23
Jul
23

Anti Virus Service

(Campus wide)

 8 8 8 2 1 1 1 1 3 4 6 2 1   8 7 5 3 3

Applications (local)

                                      

Delivered Applications

 45 18 32 24 25 16 40 31 55 41 32 14 30 28 35 26 38 29 14

Computer Support

 2 1     1     3 3 1 1 1 1 2 4   2 2 1

Host a license

 1   2 1   1 3 2     2   2     1   1  

Managed Linux Desktop

 2   1 1                              

Managed Windows 10 Desktop

 7 6 7 5 14 4 7 8 5 7 11 7 29 10 17 11 24 6 8

Software Licensing

 9 7   1 6 1 1 3 7 2 1   1     1     1

Software Support

   2   1   1 1 7 4 1 6 3 2 2 1 3 3 2 2

Training Computers

                   1                  

Teaching Computers

               1 1 1                  

Remote Desktop Services

 2 1 1 1   1 3 3 2       2   5 4   4 3

Windows Imaging

 5 4 6 1 6 9 6 7 10 13 8 6 5 16 13 8 16 24 11
Workareas 2               2 3     1   1     1  
Engineering VDI               1         2 3 4 3      

Other

 12 4 4 6 4 3 5 5 8 5 4 2 2 5 5 2 4 4  

Workspace VDI

 6 3 3 1 2 6 2 10 3 2 2 6 2 2 1 5 4 1 1

Governance

                       3 18 5 1        
Total
101
54
64
44
59
43
69
82
103
81
73
44
98
73
95
71
96
77
44