Skip to main content Skip to navigation

Service Requests (Help Desk)

This page shows the Service Requests that come in to the IT Services Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team with IT Services.

SR Oct 2021

Breakdown of Service Requests

Resolution Service
product
Jan
20
Feb
20
Mar
20
Apr
20
May
20
Jun
20
Jul
20
Aug
20
Sept
20
Oct
20
Nov
20
Dec
20
Jan
21
Feb
21
Mar
21
Apr
21
May
21
Jun
21
Jul
21
Aug
21
Sept
21
Oct
21

Anti Virus Service

(Campus wide)

6 10 4 1 1     1 3 13 8 8 22 10 5 1 5 7 14 2 8 7

Applications (local)

    1       1                              

Delivered Applications

55 39 56 30 19 30 29 20 33 52 37 35 30 45 58 37 31 40 29 24 47 54

Office 2013

                                           

Computer Support

2   2 1     1 2 2 3   2 2 8 1 2 2 4 2   3 1

Host a license

  1 1 4   1 1     1   2   2 1     2 4   1  

Managed Linux Desktop

2                   1           1 1        

Managed Windows 10 Desktop

13 10 18 6 8 3 4 25 14 15 8 44 15 4 15 3 5 10 3 4 6 10

Software Licensing

1   1 1         1 2 3 2 3 16 11 8 19 8 11 5 18 12

Software Support

2 1 4 4 1 1   2 3 5     2 4 5 2   1 2 1 2 3

Training Computers

                                           

Teaching Computers

                                           

Remote Desktop Services

3 2 143 44 11 9 15 9 9 13 4 5 8 6 10 6 9 5 2 2 2 2

Windows Imaging

  2 1     5 1 2 5 4 2 4 23 9 3 7 8 3 8 3 5 2
Workareas 3 1             2 2           1       2   2
Engineering VDI 1 1 9 9 6 1 6   2 5 2 7   1 2     1        

Other

2 2 16 8 2   6 2 7 6 8 8 21 3 11 13 8 6 5 7 5 12

VDI

                7 3 3 10 3 3 1 2 2 2   1 2 2
Total
90
70
256
108
48
50
64
63
88
124
76
127
129
111
123
82
90
90
80
51
99
107