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Service Requests (Help Desk)

This page shows the Service Requests that come in to the IDG Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team within IDG.

SR Jul 22

Breakdown of Service Requests

Resolution Service
product
Jan
21
Feb
21
Mar
21
Apr
21
May
21
Jun
21
Jul
21
Aug
21
Sept
21
Oct
21
Nov
21
Dec
21
Jan
22
Feb
22
Mar
22
Apr
22
May
22
Jun
22
Jul
22

Anti Virus Service

(Campus wide)

22 10 5 1 5 7 14 2 8 7 4 7 8 8 8 2 1 1 1

Applications (local)

                                     

Delivered Applications

30 45 58 37 31 40 29 24 47 54 34 25 45 18 32 24 25 16 40

Computer Support

2 8 1 2 2 4 2   3 1 2   2 1     1    

Host a license

  2 1     2 4   1   2 2 1   2 1   1 3

Managed Linux Desktop

        1 1           1 2   1 1      

Managed Windows 10 Desktop

15 4 15 3 5 10 3 4 6 10 8 3 7 6 7 5 14 4 7

Software Licensing

3 16 11 8 19 8 11 5 18 12 5 1 9 7   1 6 1 1

Software Support

2 4 5 2   1 2 1 2 3   1   2   1   1 1

Training Computers

                                     

Teaching Computers

                                     

Remote Desktop Services

8 6 10 6 9 5 2 2 2 2 3 3 2 1 1 1   1 3

Windows Imaging

23 9 3 7 8 3 8 3 5 2 10 2 5 4 6 1 6 9 6
Workareas       1       2   2     2            
Engineering VDI   1 2     1                          

Other

21 3 11 13 8 6 5 7 5 12 24 4 12 4 4 6 4 3 5

VDI

3 3 1 2 2 2   1 2 2 5 1 6 3 3 1 2 6 2
Total
129
111
123
82
90
90
80
51
99
107
97
50
101
54
64
44
59
43
69