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Service Requests (Help Desk)

This page shows the Service Requests that come in to the IT Services Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are recieved in total that are related to this service, and it is worth noting that they could have been resolved by any team with IT Services.

SRJan18

Resolution Service product
Jan 16
Feb 16
Mar 16
Apr 16
May 16
Jun 16
Jul 16
Aug 16
Sept 16
Oct 16
Nov 16
Dec 16
Jan 17
Feb 17
Mar 17
Apr 17
May 17
Jun 17
Jul 17
Aug 17
Sept 17
Oct 17
Nov 17
Dec 17
Jan 18

Anti Virus Service (Campus wide)

10   1     7 4 3   6 6 7 5 5 24 11 15 5 4   5 11 5 1 13

Applications (local)

        1                             1          

Delivered Applications

40 51 52 48 57 68 70 80 58 57 50 58 66 70 68 55 76 55 85 62 61 66 57 40 61

Office 2013

                                                 

Computer Support

1     2 2 2 1     1                     2 2 1 1 2

Host a license

1 1 1       1 1 1 1 1 1 1 1     2 1   1       1 1

Managed Linux Desktop

  7 1   1 1       2   3   1     2 1   1 1 2 2 1 5

Managed Windows 7 Desktop

19 12 10 8 17 27 22 10 5 20 11 8 7 12 5 7 18 8 9 6 3 1 4 3 6

Managed Windows 10 Desktop

                                  1   3 3 1   2 10

Managed Departmental Printing

                                                 

Moka5

                                                 

Peripheral Support

                                                 

Software Licensing

  1     1 1   1           1   1                  

Software Support

1   3   2 1   2 1 2     1 2 2       2 1   2     3

Training Computers

                        1                        

Teaching Computers

                          1                 2    

Remote Desktop Services

2 2 2 4 7   4 6 6 3 9 2 2 2 2 2 6 2 8 6 7 5 2 11 5

Windows Imaging

2 1 1 1   1 1 3 2           1 1 1 3 3 6 7 2 8 5 5
Workareas 2 2     1       4 1 1 1 1           1 1   1   1 2
Workarea Support     1         1                                  

Other

4 3 1   1 3   1 2 2     1   2 2 3 1 4         1 2
Total
82
80
73
63
90
111
103
108
79
95
78
80
85
95
104
79
123
77
116
88
89
93
81
67
115