Historical Data - Service Requests from 2014

Resolution Service product	Jan 14	Feb 14	Mar 14	Apr 14	May 14	Jun 14	Jul 14	Aug 14	Sept 14	Oct 14	Nov 14	Dec 14
Anti Virus Service (Campus wide)			2						2		2	1
Applications (local)		1					1
Delivered Applications	103	75	96	85	67	90	73	63	71	85	59	36
Office 2013			1			1
Computer Support	3	1	1	1	1		2	1		2	3
Host a license
Managed Linux Desktop		3		1	1		1		1			2
Managed Windows 7 Desktop	63	42	51	33	28	30	24	17	39	35	26	23
Managed Departmental Printing
Moka5									1
Peripheral Support	1
Software Licensing	1										1
Software Support	4	4	2	4		2	1		2	3	2	1
Training Computers	1							1
Teaching Computers			1						1
Remote Desktop Services	2	2	3	1	1	3	1	3	1	3	3
Windows 7 Imaging		2	5	4	2		5	2	5	4	1	3
Workareas	1
Workarea Support		1		1	2				1		1
Other		2	3	1	1	3	1	1	3	4	2	1
Total	179	133	165	131	103	129	109	88	127	136	100	67

Historical Data - Service Requests from 2015

Resolution Service product	Jan 15	Feb 15	Mar 15	Apr 15	May 15	Jun 15	Jul 15	Aug 15	Sept 15	Oct 15	Nov 15	Dec 15
Anti Virus Service (Campus Wide)	1		1	1			7
Applications (local)												1
Delivered Applications	48	61	46	42	35	47	49	43	65	91	53	41
Office 2013
Computer Support	1	2		2	3			1	2	1	2
Host a license							1
Managed Linux Desktop	1	3				2	1	5	4	6	4
Managed Windows 7 Desktop	22	16	11	7	14	6	20	16	21	20	22	15
Managed Departmental Printing
Moka 5	1								1
Peripheral Support
Software Licensing		1	1
Software Support	3	4		1			2	1	1	1	3
Training Computers
Teaching Computers
Remote Desktop Services	1	2	3	4	3	7	4	1	1	3	2	1
Windows 7 Imaging	3	6	3	2		1	3	4	9	9	2	4
Workareas					1		1		3	6	1	1
Workarea Support			1		1	1
Other	2	1	2	1			2		1	2	2	2
Total	82	96	68	60	57	64	90	71	108	139	91	65

Historical Data - Service Requests from 2016

Resolution Service product	Jan 16	Feb 16	Mar 16	Apr 16	May 16	Jun 16	Jul 16	Aug 16	Sept 16	Oct 16	Nov 16	Dec 16
Anti Virus Service (Campus wide)	10		1			7	4	3		6	6	7
Applications (local)					1
Delivered Applications	40	51	52	48	57	68	70	80	58	57	50	58
Office 2013
Computer Support	1			2	2	2	1			1
Host a license	1	1	1				1	1	1	1	1	1
Managed Linux Desktop		7	1		1	1				2		3
Managed Windows 7 Desktop	18	12	10	8	17	27	22	10	5	20	11	8
Managed Departmental Printing
Moka5
Peripheral Support
Software Licensing		1			1	1		1
Software Support	1		3		2	1		2	1	2
Training Computers
Teaching Computers
Remote Desktop Services	2	2	2	4	7		4	6	6	3	9	2
Windows 7 Imaging	2	1	1	1		1	1	3	2
Workareas	2	2			1				4	1	1	1
Workarea Support			1					1
Other	4	3	1		1	3		1	2	2
Total	82	80	73	63	90	111	103	108	79	95	78	80

Historical Data - Service Requests from 2017

Resolution Service product	Jan 17	Feb 17	Mar 17	Apr 17	May 17	Jun 17	Jul 17	Aug 17	Sept 17	Oct 17	Nov 17	Dec 17
Anti Virus Service (Campus wide)	5	5	24	11	15	5	4		5	11	5	1
Applications (local)								1
Delivered Applications	66	70	68	55	76	55	85	62	61	66	57	40
Office 2013
Computer Support									2	2	1	1
Host a license	1	1			2	1		1				1
Managed Linux Desktop		1			2	1		1	1	2	2	1
Managed Windows 7 Desktop	7	12	5	7	18	8	9	6	3	1	4	3
Managed Windows 10 Desktop						1		3	3	1		2
Peripheral Support
Software Licensing		1		1
Software Support	1	2	2				2	1		2
Training Computers	1
Teaching Computers		1									2
Remote Desktop Services	2	2	2	2	6	2	8	6	7	5	2	11
Imaging			1	1	1	3	3	6	7	2	8	5
Workareas	1						1	1		1		1
Workarea Support
Other	1		2	2	3	1	4					1
Total	85	95	104	79	123	77	116	88	89	93	81	67

Historical Data - Service Requests from 2018

Resolution Service product	Jan 18	Feb 18	Mar 18	Apr 18	May 18	Jun 18	Jul 18	Aug 18	Sept 18	Oct 18	Nov 18	Dec 18
Anti Virus Service (Campus wide)	13	18	11	12	12	2	9	1	4	3	11	2
Applications (local)
Delivered Applications	61	50	52	50	62	47	76	71	68	101	63	36
Office 2013					1
Computer Support	2	3	1	2	3		1		2	2	2	2
Host a license	1		1		1				1		1
Managed Linux Desktop	5					2		2	1	3	1
Managed Windows 7 Desktop	6	13	5	3	1	1	4	2	1	2	3
Managed Windows 10 Desktop	10	3	2	7	5	4	7	11	7	17	7	4
Software Licensing										1
Software Support	3	1	1	1			2	1	2	1	1	1
Training Computers
Teaching Computers								4	9	1
Remote Desktop Services	5	5	10	4	2	6	11	10	7	18	4	5
Imaging	5	10	5	6	14	11	7	13	11	17	17	13
Workareas	2					1	1	3	5
Workarea Support										1
Other	2	2		2	3			1	1			2
Total	115	105	89	87	104	74	121	119	122	169	112	65

Historical Data - Service Requests from 2019

Resolution Service product	Jan 19	Feb 19	Mar 19	Apr 19	May 19	Jun 19	Jul 19	Aug 19	Sept 19	Oct 19	Nov 19	Dec 19
Anti Virus Service (Campus wide)	10	11	6	4	9	14	4	1	8	2	1	1
Applications (local)	1
Delivered Applications	53	68	68	67	66	64	71	69	70	98	70	36
Computer Support	1	5	1	2	7	9	4	2		3	1	1
Host a license	2	1		3	1	2		4			3
Managed Linux Desktop	1		3	2	1	1		2	2	1	1
Managed Windows 7 Desktop		1	18	6	5	3	1	1	1	1	1
Managed Windows 10 Desktop	7	11	8	10	5	14	9	3	1	15	4	1
Software Licensing		2		2	2			1	1		1	1
Software Support			1		1			2	1	2	1
Teaching Computers						1				1
Remote Desktop Services	8	5	5	3	2	1	8	4	8	10	3	3
Imaging	34	30	40	41	31	17	24	6	10	11		4
Workareas					2		1			2		1
Engineering VDI	3	1	2	2			1			2	3	2
Other	3	2	2	1	2		1		1	2	5	1
Total	123	137	154	143	134	126	125	95	103	150	94	51

Historical Data - Service Requests from 2020

Resolution Service product	Jan 20	Feb 20	Mar 20	Apr 20	May 20	Jun 20	Jul 20	Aug 20	Sept 20	Oct 20	Nov 20	Dec 20
Anti Virus Service (Campus wide)	6	10	4	1	1			1	3	13	8	8
Applications (local)			1				1
Delivered Applications	55	39	56	30	19	30	29	20	33	52	37	35
Computer Support			2	1			1	2	2	3		2
Host a license	2	1	1	4		1	1			1		2
Managed Linux Desktop	2										1
Managed Windows 10 Desktop	13	10	18	6	8	3	4	25	14	15	8	44
Software Licensing	1		1	1					1	2	3	2
Software Support	2	1	4	4	1	1		2	3	5
Training computers
Teaching Computers
Remote Desktop Services	3	2	143	44	11	9	15	9	9	13	4	5
Imaging		2	1			5	1	2	5	4	2	4
Workareas	3	1							2	2
Engineering VDI	1	1	9	9	6	1	6		2	5	2	7
Other	2	2	16	8	2		6	2	7	6	8	8
VDI									7	3	3	10
Total	90	70	256	108	48	50	64	63	88	124	76	127

Historical Data - Service Requests from 2021

Resolution Service product	Jan 21	Feb 21	Mar 21	Apr 21	May 21	Jun 21	Jul 21	Aug 21	Sept 21	Oct 21	Nov 21	Dec 21
Anti Virus Service (Campus wide)	22	10	5	1	5	7	14	2	8	7	4	7
Applications (local)
Delivered Applications	30	45	58	37	31	40	29	24	47	54	34	25
Computer Support	2	8	1	2	2	4	2		3	1	2
Host a license		2	1			2	4		1		2	2
Managed Linux Desktop					1	1						1
Managed Windows 10 Desktop	15	4	15	3	5	10	3	4	6	10	8	3
Software Licensing	3	16	11	8	19	8	11	5	18	12	5	1
Software Support	2	4	5	2		1	2	1	2	3		1
Training computers
Teaching Computers
Remote Desktop Services	8	6	10	6	9	5	2	2	2	2	3	3
Imaging	23	9	3	7	8	3	8	3	5	2	10	2
Workareas				1				2		2
Engineering VDI		1	2			1
Other	21	3	11	13	8	6	5	7	5	12	24	4
VDI	3	3	1	2	2	2		1	2	2	5	1
Total	129	111	123	82	90	90	80	51	99	107	97	50