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Previous Service Request data

 

Historical Data - Service Requests from 2014

Resolution Service product
Jan 14
Feb 14
Mar 14
Apr 14
May 14
Jun 14
Jul 14
Aug 14
Sept 14
Oct 14
Nov 14
Dec 14
Anti Virus Service (Campus wide)     2           2   2 1
Applications (local)   1         1          
Delivered Applications 103 75 96 85 67 90 73 63 71 85 59 36
Office 2013     1     1            
Computer Support 3 1 1 1 1   2 1   2 3  
Host a license                        
Managed Linux Desktop   3   1 1   1   1     2
Managed Windows 7 Desktop 63 42 51 33 28 30 24 17 39 35 26 23
Managed Departmental Printing                        
Moka5                 1      
Peripheral Support 1                      
Software Licensing 1                   1  
Software Support 4 4 2 4   2 1   2 3 2 1
Training Computers 1             1        
Teaching Computers     1           1      
Remote Desktop Services 2 2 3 1 1 3 1 3 1 3 3  
Windows 7 Imaging   2 5 4 2   5 2 5 4 1 3
Workareas 1                      
Workarea Support   1   1 2       1   1  
Other   2 3 1 1 3 1 1 3 4 2 1
Total
179
133
165
131
103
129
109
88
127
136
100
67

Historical Data - Service Requests from 2015

Resolution Service product
Jan 15
Feb 15
Mar 15
Apr 15
May 15
Jun 15
Jul 15
Aug 15
Sept 15
Oct 15
Nov 15
Dec 15
Anti Virus Service (Campus Wide) 1   1 1     7          
Applications (local)                       1
Delivered Applications 48 61 46 42 35 47 49 43 65 91 53 41
Office 2013                        
Computer Support 1 2   2 3     1 2 1 2  
Host a license             1          
Managed Linux Desktop 1 3       2 1 5 4 6 4  
Managed Windows 7 Desktop 22 16 11 7 14 6 20 16 21 20 22 15
Managed Departmental Printing                        
Moka 5 1               1      
Peripheral Support                        
Software Licensing   1 1                  
Software Support 3 4   1     2 1 1 1 3  
Training Computers                        
Teaching Computers                        
Remote Desktop Services 1 2 3 4 3 7 4 1 1 3 2 1
Windows 7 Imaging 3 6 3 2   1 3 4 9 9 2 4
Workareas         1   1   3 6 1 1
Workarea Support     1   1 1            
Other 2 1 2 1     2   1 2 2 2
Total
82
96
68
60
57
64
90
71
108
139
91
65

Historical Data - Service Requests from 2016

Resolution Service product
Jan 16
Feb 16
Mar 16
Apr 16
May 16
Jun 16
Jul 16
Aug 16
Sept 16
Oct 16
Nov 16
Dec 16
Anti Virus Service (Campus wide) 10   1     7 4 3   6 6 7
Applications (local)         1              
Delivered Applications 40 51 52 48 57 68 70 80 58 57 50 58
Office 2013                        
Computer Support 1     2 2 2 1     1    
Host a license 1 1 1       1 1 1 1 1 1
Managed Linux Desktop   7 1   1 1       2   3
Managed Windows 7 Desktop 18 12 10 8 17 27 22 10 5 20 11 8
Managed Departmental Printing                        
Moka5                        
Peripheral Support                        
Software Licensing   1     1 1   1        
Software Support 1   3   2 1   2 1 2    
Training Computers                        
Teaching Computers                        
Remote Desktop Services 2 2 2 4 7   4 6 6 3 9 2
Windows 7 Imaging 2 1 1 1   1 1 3 2      
Workareas 2 2     1       4 1 1 1
Workarea Support     1         1        
Other 4 3 1   1 3   1 2 2    
Total
82
80
73
63
90
111
103
108
79
95
78
80

Historical Data - Service Requests from 2017

Resolution Service product
Jan 17
Feb 17
Mar 17
Apr 17
May 17
Jun 17
Jul 17
Aug 17
Sept 17
Oct 17
Nov 17
Dec 17
Anti Virus Service (Campus wide) 5 5 24 11 15 5 4   5 11 5 1
Applications (local)               1        
Delivered Applications 66 70 68 55 76 55 85 62 61 66 57 40
Office 2013                        
Computer Support                 2 2 1 1
Host a license 1 1     2 1   1       1
Managed Linux Desktop   1     2 1   1 1 2 2 1
Managed Windows 7 Desktop 7 12 5 7 18 8 9 6 3 1 4 3
Managed Windows 10 Desktop           1   3 3 1   2
Peripheral Support                        
Software Licensing   1   1                
Software Support 1 2 2       2 1   2    
Training Computers 1                      
Teaching Computers   1                 2  
Remote Desktop Services 2 2 2 2 6 2 8 6 7 5 2 11
Imaging     1 1 1 3 3 6 7 2 8 5
Workareas 1           1 1   1   1
Workarea Support                        
Other 1   2 2 3 1 4         1
Total
85
95
104
79
123
77
116
88
89
93
81
67

Historical Data - Service Requests from 2018

Resolution Service product
Jan 18
Feb 18
Mar 18
Apr 18
May 18
Jun 18
Jul 18
Aug 18
Sept 18
Oct 18
Nov 18
Dec 18
Anti Virus Service (Campus wide) 13 18 11 12 12 2 9 1 4 3 11 2
Applications (local)                        
Delivered Applications 61 50 52 50 62 47 76 71 68 101 63 36
Office 2013         1              
Computer Support 2 3 1 2 3   1   2 2 2 2
Host a license 1   1   1       1   1  
Managed Linux Desktop 5         2   2 1 3 1  
Managed Windows 7 Desktop 6 13 5 3 1 1 4 2 1 2 3  
Managed Windows 10 Desktop 10 3 2 7 5 4 7 11 7 17 7 4
Software Licensing                   1    
Software Support 3 1 1 1     2 1 2 1 1 1
Training Computers                        
Teaching Computers               4 9 1    
Remote Desktop Services 5 5 10 4 2 6 11 10 7 18 4 5
Imaging 5 10 5 6 14 11 7 13 11 17 17 13
Workareas 2         1 1 3 5      
Workarea Support                   1    
Other 2 2   2 3     1 1     2
Total
115
105
89
87
104
74
121
119
122
169
112
65

Historical Data - Service Requests from 2019

Resolution Service product
Jan 19
Feb 19
Mar 19
Apr 19
May 19
Jun 19
Jul 19
Aug 19
Sept 19
Oct 19
Nov 19
Dec 19
Anti Virus Service (Campus wide) 10 11 6 4 9 14 4 1 8 2 1 1
Applications (local) 1                      
Delivered Applications 53 68 68 67 66 64 71 69 70 98 70 36
Computer Support 1 5 1 2 7 9 4 2   3 1 1
Host a license 2 1   3 1 2   4     3  
Managed Linux Desktop 1   3 2 1 1   2 2 1 1  
Managed Windows 7 Desktop   1 18 6 5 3 1 1 1 1 1  
Managed Windows 10 Desktop 7 11 8 10 5 14 9 3 1 15 4 1
Software Licensing   2   2 2     1 1   1 1
Software Support     1   1     2 1 2 1  
Teaching Computers           1       1    
Remote Desktop Services 8 5 5 3 2 1 8 4 8 10 3 3
Imaging 34 30 40 41 31 17 24 6 10 11   4
Workareas         2   1     2   1
Engineering VDI 3 1 2 2     1     2 3 2
Other 3 2 2 1 2   1   1 2 5 1
Total
123
137
154
143
134
126
125
95
103
150
94
51

Historical Data - Service Requests from 2020

Resolution Service product
Jan 20
Feb 20
Mar 20
Apr 20
May 20
Jun 20
Jul 20
Aug 20
Sept 20
Oct 20
Nov 20
Dec 20
Anti Virus Service (Campus wide) 6 10 4 1 1     1 3 13 8 8
Applications (local)     1       1          
Delivered Applications 55 39 56 30 19 30 29 20 33 52 37 35
Computer Support     2 1     1 2 2 3   2
Host a license 2 1 1 4   1 1     1   2
Managed Linux Desktop 2                   1  
Managed Windows 10 Desktop 13 10 18 6 8 3 4 25 14 15 8 44
Software Licensing 1   1 1         1 2 3 2
Software Support 2 1 4 4 1 1   2 3 5    
Training computers                        
Teaching Computers                        
Remote Desktop Services 3 2 143 44 11 9 15 9 9 13 4 5
Imaging   2 1     5 1 2 5 4 2 4
Workareas 3 1             2 2    
Engineering VDI 1 1 9 9 6 1 6   2 5 2 7
Other 2 2 16 8 2   6 2 7 6 8 8
VDI                 7 3 3 10
Total
90
70
256 108 48 50 64 63 88 124 76 127