At Warwick, we want every student to feel supported throughout their university journey.
That's why we're launching our new Student Wellbeing Strategy for 2030, designed to make support easier to access, better connected, and available when you need it.
Our vision is simple:
Start Well
Get the information, support and connections you need from the very beginning of your Warwick experience.
Stay Well
Access the right support at the right time to help you manage challenges, maintain your wellbeing and thrive as part of our community.
Succeed Well
Feel empowered to achieve your academic, personal and professional goals with support that recognises your individual needs.
What's changing?
We're making it easier for you to find support, understand your options, and get help when you need it.
More accessible support
Our refreshed approach aims to provide access to wellbeing support 24 hours a day, 7 days a week through a range of channels, including:
Digital support platforms
Telephone support
Overnight practitioner support during term time
Wellbeing practitioners embedded across the University
Support starts wherever you are
Whether you speak to a personal tutor, accommodation staff, the Students' Union, Community Safety, a wellbeing practitioner or another member of staff, we'll help connect you to the right support.
Earlier intervention
We're strengthening our approach to prevention and early support so that students can access help before problems become crises.
Better connected services
We're working towards a more joined-up wellbeing system, reducing the need to navigate multiple services and making your support journey simpler and more consistent.
Support is everyone's responsibility
Student wellbeing is not delivered by one team alone. Our new wellbeing model will bring together the people, services and communities that help students thrive.
Your Academic Community
Personal Tutors, Academic Supervisors, Departments and teaching staff, Student representatives and peer networks.
Your Residential Community
Residential Community Team, Accommodation staff, Community Safety, Report + Support and Peer networks in residences.
Professional Wellbeing Services
Counselling and Psychological Services, Mental Health Practitioners, Disability Services, Safeguarding professionals, Crisis and urgent support services and Digital wellbeing support.
Your Student Community
Warwick Students' Union, Sports clubs and societies, Peer support networks, Faith and chaplaincy support and Student-led wellbeing initiatives.
External Support
Where needed, we work closely with:
NHS services
Mental health and crisis services
Local safeguarding partners
Community organisations
Why are we doing this?
Across higher education, more students are seeking support for wellbeing, mental health, disability, safeguarding and complex personal circumstances.
As a university, we are investing in our buildings and our environment alongside our wellbeing services. Wellbeing is shaped by the entirety of the university experience: academic life, community, relationships, accommodation, safety, inclusion, culture and accessibility.
We’re adapting our services to ensure they remain accessible, inclusive, responsive, effective and sustainable.
This helps us to meet the needs of our students now and in the future. Our goal is to ensure every student can access appropriate support at the right time, in a way that works for them.
“Student wellbeing needs have become more prevalent, complex and visible. It is our ambition to move beyond fragmented or reactive approaches towards a more connected, accessible and prevention-focused service. This approach will help us to build on our service, to ensure we meet the needs of our students now and in the future, providing services and support as early as we can to those who are struggling and also those in crisis.”
- Andy Smith, Director of Wellbeing and Safeguarding
Looking ahead
The Student Wellbeing Strategy is a long-term commitment from now until 2030.
During the coming years, we aim to:
Provide 24/7 access to support
Expand preventative wellbeing initiatives
Strengthen community-based support
Improve digital wellbeing services
Develop more connected support pathways
Learn from student feedback and evidence
This work will evolve, but our commitment remains the same: putting student wellbeing, safety and success at the heart of everything we do.
Find support
If you need support now, or you're concerned about a friend, visit our wellbeing pages or speak to a member of staff.
Our services are currently available from Monday to Friday 8.30am-5pm (Friday until 4pm). You can also book a brief consultations from Monday to Friday 10am-3pm.
Yes, students can get in contact with us when they are on study abroad or short-term mobility programmes, most commonly through the Wellbeing Portal.
Yes, students can approach us anonymously, through telephone or email.
No, not always - students can enquire, and we will provide you with the most appropriate level of support.
It will be dependent on the circumstances, but we have a Wellbeing Duty manager who will triage students with the most need the same weekday.
Pre-arranged appointment
Drop in
By email/telephone/Wellbeing Portal
In-person, or online
Call the Wellbeing team on 024 7657 5570 (weekdays from Monday –
Friday, 8:30am-5pm) or outside of these hours, call the Community Safety
Team on 024 7652 2222.
Yes, you can be supported by a range of our services at the same time, for
example: Wellbeing, Counselling Services and Disability Support.
Yes, we will endeavour to make sure you have a consistent experience, and where practical and possible this can be with the same adviser.
Yes, we support thousands of different students with health conditions and
disabilities every year, we aim to provide information to students in the most
appropriate format which suits their needs.
Yes, students can contact us about any concerns you may have for your peers
or friends.
Daily consultations with Wellbeing Advisers
Wellbeing appointments
Specialist support from our Mental Health Nursing team, or Sexual and Domestic Abuse Advisers
Counselling and Psychotherapy
Guidance, support and advice to students
Transition programme offered to autistic students
Supporting with accommodation requirements
Putting in place reasonable adjustments, including exam arrangements, informed by supporting evidence
Advice about the Disabled Student Allowances and other available funding
Specialist study skills support, specialist (AS and MH) mentoring and other enabling support
Neurodivergent advice discussion
Advice on assistive technology and productivity tools
Yes, students can access support from Wellbeing Advisers around a range of issues related to mental health, but also specialist support from our Mental Health Nursing team.
We can help with a range of practical or emotional matters, including, but not limited to:
Academic stress and burnout
Managing anxiety and panic attacks
Low Mood/Depression
Self-harm
Procrastination
Motivation
Yes, we have a Student Funding team who can support in issues related to financial support, we also work closely with the Students’ Union Advice Centre.
Yes, students can contact us about any issues they are facing, we may also link in with local GP and NHS Crisis services
Yes – if you are struggling in any way, please make use of our services.
Yes – our services are available to all current students at all levels and courses.
If students need support in another language, we have access to Language Line, which provides a range of support in different languages.
Our advisers can seek support from Language Line where students have any challenges around English language skills.
Wellbeing Practitioners offer tailored and non-judgemental practical and
emotional support to all students, our services are confidential, unless you are
at risk of harming yourself or others.
We generally do not share information outside of our service, but we often find
that involving other parts of the university can sometimes be beneficial for
students, and we can advocate on your behalf.
Your personal data will not be shared or disclosed to any third parties external
to the University of Warwick, except for an emergency situation where your
data may be passed to Emergency Services, should we be concerned for your
safety, or harm to others.
Our conversations with students are not recorded, we will store notes or
information about the types of support we offer you on our confidential internal
Wellbeing Portal system.
Our services are confidential, unless you are at risk of harming yourself or
others. In an emergency situation, your data may be passed to Emergency
Services.
Yes, we store all student information on our Wellbeing Portal, which is a secure
university-managed system.
