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Frequently Asked Questions

Important Covid-19 information

Based on current Government restrictions due to Covid-19 we are limiting the amount of person-person contact where possible on campus. However, we are available if you need to speak to us...Check our Frequently Asked Questions below before deciding if you need to visit us in Senate House.

The health and wellbeing of our students, visitors and colleagues remain our top priority and we are continuing to review the way we work in relation to Covid-19.

However, we are still here if you need us, please contact us with your specific query or book a visit to Senate House here if you have deemed it necessary.

If you do need to visit please can we ask that only the person that requires our services enters the building. If you are with friends or family please ask them to wait outside.

Need to collect your campus or off-campus accommodation room key?

There is no need to book a slot; please refer to our opening hours for key collection Student Services Opening Hours.

Lost your room key?

Between 9am and 5pm a replacement key can be obtained via your Residence Hub or visit Student Services during our opening hours.

If you require a replacement once Student Services has closed please visit Community Safety Hub

If you require a spare key, please bring a photographic I.D. with you.

Need to pay your fees?

Please refer to Student Finance.

Lost your ID card or a returning student wanting to collect your new ID card?

You will need to come and see us therefore please book an appointment via Student Services Booking Slot.

Have a maintenance issue in your room?

Please complete the Online Fault Report.

Need a Student Status Letter?

You can now request a digital Certificate of Student Status via Student Records Online.

Need to collect your Graduation Certificate?

Certificates can be made available for you or a nominee to collection from Student Services, Senate House on request. If you have nominated someone else to collect your certificate, and have not already informed the Graduation team please contact Graduation to confirm the name of the person collecting it. Your certificate will only be issued to you or the named nominee on your record, so you must bring proof of identification (e.g. passport) when collecting your certificate, or your friend should bring theirs if collecting on your behalf. The maximum number of certificates that any one person can collect is five.

If you change your preferred certificate delivery method or the person collecting your certificate after the advertised closing date of registration, there may be a delay in delivering your certificate to the Student Services ready for collection.

Contact us

If you have an enquiry that is not stated above and are unsure what to do, please call us on 024 765 22280 or email: studentservices at warwick dot ac dot uk.

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Book a visit

If you have any other query which is not covered by these FAQ's, please do not hesitate to contact us. Or, book a visit to come and see us.