Section 6 - Information regarding keys
What is the current process for collecting my accommodation keys?
Arrival to campus
If you are a new arrival to the halls and arrive during the Student Information Centre opening hours then we will check you into your new home. We can also issue your ID card to you if you have not previously collected it.
If you find your arrival time will be after we have closed then please email us 48 hours in advance of your arrival date to studentinformationcentre@warwick.ac.uk confirming your full name and ID number, making us aware of your out-of-hours arrival date, we will then send your room key to the Community Safety Hub for collection.
Please make sure you have a photo ID with you in both instances.
Can I arrange for a friend to collect my accommodation keys for me?
I'm afraid not. As you are the contract owner for the accommodation, the keys need to be signed for and collected by you
What do I do if I lose my on-campus room keys?
Between 9 am and 5 pm a replacement key can be obtained via your Residence Hub or visit the Student Information Centre during our opening hours.
If you require a replacement once the Student Information Centre has closed please visit Community Safety Hub
If you require a spare key, please bring a photographic I.D. with you.
What do I do if I lose my off-campus keys?
Large Property (lockable bedroom doors)
- During office hours; You can request a temporary bedroom key and front door key if required via your Property Manager. You must return the temporary key(s) when you have been advised to do so by your Property Manager otherwise your student account will be charged.
- Out of Office Hours; the Student Information Centre is unable to issue a spare key to you.
I am locked out of my on-campus room. What are the options?
If you find yourself locked out of your bedroom within the Student Information Centre opening hours then please visit us or your Residence Hub and we will issue you with a replacement key. This will deactivate your previous one.
If the Residence Hub and the Student Information Centre are closed then please visit the Community Safety Hub for a replacement.
If you are not appropriately dressed for the trip and the Student Information Centre is open, please call us on 024 765 22280. If we are closed then please contact the Community Safety Hub on 024 765 22083 to gain access to your room.
On-campus room showing red lights before opening what should I do?
The battery on your bedroom door is running low and therefore will need to be changed before it expires. Please inform the Student Information Centre (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team.
My on-campus key is not opening my room what should I do?
Inform the Student Information Centre (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team. If it happens outside office hours call the Student Information Centre (or Community Safety Officers on 024 765 22083 if the Student Information Centre has closed) and they will contact the out-of-hours contractor. The contractor does have a 4-hour call-out policy.
If I am leaving my accommodation outside of Student Information Centre opening hours, where shall I leave my key?
You can complete a key return envelope and leave your keys via our drop box located on the front of Senate House.