• Points are not syncing from Garmin tracker
  • Disconnect your tracker, log out of Moves+ and delete the app.
  • Go to your Garmin app and revoke access to Moves+.
  • Garmin Settings > Accounts > ‘Manage Data’ > ‘Manage Third-Party Apps’ > revoke access to Moves (if it appears in the list).
  • Reinstall Moves+ and login (do not connect tracker yet).
  • Ensure sync is enabled on Fitbit.
  • Garmin app > View account > Select the Garmin tracker > Check sync is turned on to All-day sync enabled and preferably turn on ‘Always Connected’.
  • Complete some activity and open Garmin to check that your tracker is showing up-to-date activity for today.
• Why is the number of steps on Moves different to my tracker app?
  • This is due to the way watches record data and what is then sent to the Moves platform. When a wearable device logs an activity, it shows the user the ‘Perceived’ activity (e.g. you completed 10,000 steps today). When the tracker is sent to Moves, the data that is sent is the ‘Actual’ activity (e.g. 8,000 steps). Therefore, it is only possible for us to show the ‘Perceived’ rather than ‘Actual’ steps on our platform.
• I'm logged out of my account and cannot log back in
  • Try deleting the app, reinstalling and logging in again.
  • If this doesn’t work, please ensure you are logging into the correct institution by selecting WarwickMoves+ and not Moves at the top of the institution list.
  • Ensure you are using the @warwick.ac.uk email address which you registered with originally, and make sure you are not adding a space after this.
• My points are not syncing with Google Fit
  • Disconnect the tracker in the Moves app (Edit profile -> Disconnect tracker).
  • On your device, go to Phone settings.
  • Select Accounts -> Select Google / Gmail account linked to your Google Fit (e.g. yourname@gmail.com).
  • Click ‘Account Sync’. Ensure that the toggle or setting ‘Turn Google Fit Data on’ is set to ‘On’.
  • Go to Google Fit settings and check that measurements for activities are in miles (rather than km).
  • Re-connect Google Fit in the Moves app.
• Activity is not syncing

  Unfortunately, it is not possible to sync manually added data. For example, if an activity is added to Strava manually it will not sync to the Moves App.

  • Only tracked activity from the device will be synced across.
  • If you are experiencing problems with syncing from a tracker then please try removing your tracker and re-installing. We suggest doing this overnight so any activity completed in the time where no tracker is connected is minimal.
  • If there are still issues with syncing after this please try syncing with an alternative tracker. Some models or makes of devices can impact the tracking depending on configuration. Unfortunately, this is not something that Warwick Moves can resolve as the app was configured by OpenPlay.

• Warwick Moves - Terms of use
  • The term "Warwick Moves" or "us" or "we" refers to the owner of the service. The term " you" refers to the user of viewer of our service.
  • Warwick Moves and all of its content, features, and functionality is owned by OpenPlay. This Terms of use grants you a personal, non-exclusive, non-transferrable, revocable licence to use Warwick Moves for your personal, non-commercial use, provided you agree to be bound by these terms of use. The use of this service is subject to the following terms of use:
• General Terms:
  • The content of the pages on Warwick Moves is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the materials found or offered through Warwick Moves for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Neither we nor any third parties provide any responsibilities for glitches, settings, network or app functionalities.
  • Your use of any information or materials on Warwick Moves is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this service meet your specific requirements.
  • We reserve the right to cancel unverified accounts or accounts that have been inactive for 2 years.
  • The Warwick Moves team works hard to keep the service working properly and without fraudulent activity. Please report problems, offensive content and fraudulent activity to moves at warwick dot ac dot uk
  • We reserve the right to block your account for a certain time period if you fail to comply with the terms of service, and you may be issued warnings or suspended from the platform on a temporary or permanent basis. You may end your agreement to the Terms of Use by deactivating your account and discontinuing your use of Warwick Moves.
  • We reserve the right to ascertain if content posted by users is suitable. If we deem it to be unsuitable or offensive we reserve the right to remove the post and block your account.
  • We also reserve the right to restrict or prohibit access to the Warwick Moves app & reduce points or remove any discounts or rewards from user accounts. 
  • We reserve the right to add or remove user points and do so at our discretion.
  • To access Warwick Moves you may be asked to provide certain details or other information to become a registered user ("Registered User"). It is a condition of your use of Warwick Moves that all the information you provide is correct, current, and complete. You agree that all information you provide to register with Warwick Moves or otherwise, is governed by Warwick Move’s Privacy Policy, and you consent to all actions taken with respect to your information consistent with the Privacy Policy.
  • You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Warwick Moves service. In addition, you agree not to upload or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Warwick Moves service, including any software viruses or any other computer code, files or programs.
  • If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
• Tracking, connections, and points
  • For trackers and wearables please see FAQ’s.
  • Moves+ app can only provide points for the information pulled in from the tracker and these may vary marginally across tracking apps/devices. Where possible, we will always round-up.
  • There may be some cases where trackers fail to connect with the Moves+ app. Although we always do our best to resolve these issues via troubleshooting guidance, any absolute failure to connect is not always attributed to Moves+ and we cannot accept responsibility for the failure to connect in these cases.
  • Please note that not all trackers have the ability to track swimming - Apple Health needs Apple Watch, Strava and Google Fit require a waterproof phone, Fitbit, certain models which allow for Swimming and GPS capability. Withings does not record distance or GPS data and therefore Moves+ is unable to read swimming from these devices.
  • Please note that all user points will re-set to 0 at the end of financial year (31st July) each year. Any points remaining on accounts will be lost and not re-imbursed.
• User Survey and personal data
  • The user survey is compulsory at registration. It is a condition of your use of Warwick Moves that all the information you provide is correct, current, and complete.
  • All personal data in connection with Warwick Moves will be kept in accordance with Open Play’s privacy policy.
• Groups and challenges
  • Private groups: we reserve the right to delete groups or block a group’s creator if there are examples of inappropriate content within a private group.
  • Private group goals: we reserve the right to limit the number of private group goals available.
  • You can only join one type of challenge at the same time. For example, the platform will prevent you from competing in two walking challenges at the same time. This is to ensure that users are not gaining bonus points across two challenges when they have only logged one instance of an activity.
  • If a user syncs their activity after the end date of a challenge, we cannot retrospectively add that activity to a challenge.
  • We urge you to only join public groups that are relevant to you, including any respective challenges within that group.
• Rewards
  • We will always endeavour to keep rewards up until their finish date, however, we reserve the right to remove rewards before their finish date if stock levels are depleted, or the item becomes no longer available, or unable to distribute safely.
  • If a reward has no stock, then it will no longer be available. All rewards are subject to change throughout the year based on availability.
  • Rewards must be redeemed within the active date stated.
  • There may be a reward buffer (limit to the total number of times a reward can be redeemed within a set timeframe). We reserve the right to change the number of times a reward is available to a user and also the timeframe for which the buffer is active.
  • Merchant claim: rewards should only be redeemed at the point of sale with a member of staff present. If rewards are redeemed any earlier the reward claim will not be valid and a replacement not provided. Rewards and instructions on how to redeem are detailed on the app. Type of Merchants and where you reward can be used is also stated on the app.
  • Discount claim – on claiming the reward a unique code will be revealed. Instructions will be given on how to claim your reward. Users must only use a code once and must present this code as per instructions on the Warwick Moves app. Codes are presented to the merchant when redeeming. The code will not remain on the app once presented.
  • If a reward is incorrectly/mistakenly redeemed the associated points will not be reimbursed to the user. Once a reward is redeemed, it cannot be undone.
  • We reserve the right to increase the points associated with each reward without notice. This is due to price inflation at the time of purchasing stock.
  • We will always endeavor to keep rewards up until their finish date, however we reserve the right to remove rewards before their finish date if stock levels are depleted.

We may revise these Terms of Use from time to time. These changes will not be retroactive, and the most recent version of the Terms of Use will be binding. Your continued use of Warwick Moves will constitute your acceptance of any amended terms.