FAQs

The Moves+ programme at the University of Warwick will be closing on Monday 30 June 2025.

Like all organisations operating in the UK, the cost of utilities and supplies are rising at the University so careful and considered steps need to be taken to help reduce rising costs and safeguard our finances. While we have worked extremely hard to absorb these additional costs up to this point, these costs have had an unsustainable impact on the Moves+ programme.

Unfortunately, we can no longer continue to offer the same level of free rewards and services within Moves+, and have therefore decided to close the programme.

There is no action required from you. Your account will be deactivated automatically on Monday 30 June 2025.

Warwick students and staff may redeem the points within Moves+ up until and including Monday 30 June 2025.

Points may be redeemed against a hot drink (available at participating outlets across campus until 30 June) and used to enter the ‘Warwick Merch’ prize draw (until 23 June).

The Moves+ app will cease operation on Monday 30 June 2025. All points will be removed and you will no longer have access to your account. Don’t forget to redeem your points before 30 June! The University of Warwick will also cease to have access to the platform from this date.

We remain committed to supporting active communities across the University and encouraging healthy, sustained physical activity. As such, the University is exploring an alternative rewards-based platform to integrate with our existing UoW Sport app. Register your interest via our interest form and we’ll be in touch when we have more information about the new rewards-based platform.

If you’ve enjoyed being active, explore our Active programme for more ways to engage in physical activity, learn new skills and meet new friends.

Also, explore 'Warwick Green Rewards' to win prizes for sustainable actions, including areas such as active travel, encouraging walking or cycling to campus.

Yes, you can contact moves@warwick.ac.uk with any Moves+ related queries.

The app developer will delete all personally identifiable data once the University’s account closes. Anonymised activity data will remain on the platform. No further data will be collected after 30 June.

Our 2025 price increase will be applied automatically from Tuesday 1 July 2025.

No, you don’t need to do anything. If you are a current Direct Debit member, your monthly prices after 1 July will show the increased amount automatically.

If you have a paid-up membership (i.e. annual), then you will not be affected until you come to renew your annual membership, from which point you will then pay the increased renewal amount for that respective paid-up membership.

Since April 2025, our utilities, supplies and employment costs have significantly increased. Whilst many other providers in the leisure sector have already increased their prices on 1 April, we have worked extremely hard to absorb these additional costs up to this point. Although we’ve worked to keep the extent of the price changes to a minimum, we do need to increase prices to ensure the same levels of service are delivered for you.

Our membership prices are increasing by 4% across all public, staff, junior and youth memberships.

Public, Staff, Student and Junior membership changes

Public membership changes

Staff membership changes

Youth membership changes

Junior membership changes

While inflation does affect our costs, this adjustment goes beyond merely keeping up with inflation. Over the past year, we’ve completed detailed benchmarking to ensure our pricing remains competitive while reflecting the enhanced value we provide. We continue to upgrade our experiences and service based on member feedback. This includes new equipment, expanded spaces, and improved infrastructure, offering noticeable improvements to your experience. We are confident these enhancements represent exceptional value for your membership.

As part of our ongoing efforts to maximise your experience with us, we continue to invest in:

Squash court refurbishment

In June we’re carrying out extensive maintenance and refurbishment works across our squash courts in the Sports & Wellness Hub. Whilst there will be a lot of behind the scenes work you will notice the redecoration of the walls and improvements in the surface.

This upgrade will include the following improvements to ensure the highest quality playing conditions.

• Sand and seal of flooring in courts 3&4
• Wall surfaces and repainting across all courts
• Servicing of doors across all courts
• Realigning of glass back walls across all courts

Sports Arena floor upgrade

We are replacing the Sports Arena floor to ensure the maximum safety, performance, and comfort of all users. Over time, heavy use and natural wear have impacted the floor’s condition, affecting both aesthetics and functionality. Key reasons for this replacement include:

• Improved safety: Worn or uneven surfaces increase the risk of slips, trips, and injuries.
• Enhanced performance: The new floor will offer better shock absorption, grip, and consistency across the sports and activities that take place in the Arena.
• Better user experience: A fresh, professional-quality floor improves the overall feel and usability of the space.
• Compliance with standards: Upgrading ensures we meet current health, safety, and sport-specific standards.
• Long-term durability: Modern materials offer a longer lifespan and reduced maintenance costs.

Climbing Centre expansion and wall refurbishment

To continue providing a safe and engaging climbing experience, we are carrying out a refurbishment of our climbing wall.

• Improved climbing experience: Updated wall features and route designs will provide a more dynamic and enjoyable experience for climbers of all levels.
• Modernisation:Refreshed surfaces, new holds, and improved layout help keep the facility current with industry trends and expectations.
• Safety enhancements: Over time, wear and tear on holds, surfaces, and anchor points can impact user safety. The refurbishment ensures all equipment meets the latest safety standards.
• Maintenance and durability: Replacing or repairing worn components helps extend the lifespan of the wall and reduce ongoing maintenance needs.
• Compliance with regulations: The refurbishment ensures compliance with the latest climbing wall safety guidelines and inspection requirements.

More of the health and fitness equipment that you have asked for

Ongoing investment in our fitness equipment is key to providing a safe, modern, and motivating environment for all users. We’ve been conducting research with ‘Track My Gym’ since our refurbished gym re-opened in August 2024 to establish user behaviour and ensure we are continually investing in the equipment available for you to use.

• Accessibility and inclusivity: Investing in diverse equipment options supports users of all fitness levels, abilities, and goals.
• Improved user experience: New machines often feature better ergonomics, smoother operation, and more engaging interfaces, enhancing overall workouts.
• User safety: Well-maintained and up-to-date equipment reduces the risk of mechanical failures and injuries.
• Keeping up with trends: Fitness technology evolves quickly. Regular investment ensures we stay current with industry innovations, from performance tracking to digital workouts.
• Increased reliability: Newer equipment requires less maintenance and is more dependable, reducing downtime and inconvenience.

Upgraded class programme

Following our class survey in November 2024, your feedback highlighted areas for improvement, helping us shape a new class programme for 2025. Our new programme helps you get the most from your class, and reflects some key changes that you asked for:

• Added 6 Pilates and 2 Pump Classes.
• Added Beginners Yoga.
• Moved Sunday’s Stretch class to Studio 3 & 4 (increasing the capacity).
• Class descriptions have been included on our booking portal.
• Introduced a no-show policy to maximise the likelihood of you securing a place on your favourite classes.

5-a-side pitch maintenance

Regular repair and maintenance of our 5-a-side pitches is essential to ensure a safe, enjoyable, and high-quality playing environment. Key reasons for this ongoing work include:

• Safety first: Addressing worn turf, damaged boards, or uneven surfaces helps reduce the risk of injuries to players.
• Surface performance: Maintenance keeps the turf in good condition, ensuring consistent ball roll, bounce, and player footing.
• Prolonged lifespan: Timely repairs prevent small issues from becoming major problems, helping us extend the life of the facility.
• Cleanliness and hygiene: Routine care, including debris removal and surface cleaning, improves overall hygiene and appearance.
• User satisfaction: A well-maintained pitch provides a better experience and encourages regular use by teams, schools, and community groups.

Certain requirements need to be met regarding cancellation of memberships. See section 6.1 in our Terms and Conditions. Requests will be considered on a case-by-case basis by Warwick Sport management.

Requests to cancel need to be submitted before the 4th of each month for the notice period to end on the last day of that month. If notice is provided after the 4th, the 30-day notice period will begin on the 1st of the following month.

You can speak with our memberships team to discuss your options and explore our annual membership products: sportmemberships@warwick.ac.uk.

If you are a Direct Debit member, you should have received an email from us on 16 May clarifying what the new amount is for you. If you haven’t received this, you will be able to see a breakdown of all updated prices per membership type from 1 July. Alternatively, see the ‘What does this mean for my monthly payment?’ FAQ above.

If we’ve not quite managed to answer all of your questions above, you can reach out to our memberships team: sportmemberships@warwick.ac.uk.

We are closing the Sports Arena across zones A, B and C from Wednesday 16 July 2025. This will mean substantially less availability in the large Arena, with only small hall (zone D) remaining in use as well as Westwood Games Hall.

We will be reopening the Arena in mid-September 2025.

Due to a number of performance issues we have no choice but to replace the Sports Arena floor to improve the experience and performance in a safe environment. If we do not rectify the performance issues there is a risk that the surface would become unsuitable for any level of sports activity.

Key reasons for this replacement include:

• Improved safety: Worn or uneven surfaces increase the risk of slips, trips, and injuries.
• Enhanced performance: The new floor will offer better shock absorption, grip, and consistency across the sports and activities that take place in the Arena.
• Better user experience: A fresh, professional-quality floor improves the overall feel and usability of the space.
• Compliance with standards: Upgrading ensures we meet current health, safety, and sport-specific standards.
• Long-term durability: Modern materials offer a longer lifespan and reduced maintenance costs.

This will mainly affect our Inclusive, Racquets and Tennis+ members, and pay as you go bookers for the Arena (for activities such as badminton). We have aligned the refurbishment to be delivered during the summer vacation period to limit the disruption caused. You will be contacted by a member of our team to arrange appropriate parking exemptions across relevant facilities during the period of the Sports Arena refurbishment.

The service provision for badminton as part of the membership is still available in both Zone D and at the Westwood Tennis Centre. There will be reduced availability for this time of the year. But we have tried to protect member space against other on-going commitments.

Bookings will be available through the UoW Sport App as normal.

We understand that this is an inconvenience. We have written to customers with arena access that are directly affected (mainly via badminton) highlighting a goodwill offer that has been incorporated into their membership. If you are a public/staff Inclusive, public/staff Racquets or staff Tennis+ member and have not received this email please contact sportmemberships@warwick.ac.uk

If you are an Inclusive, Racquets or staff Tennis+ direct debit customer and wish to freeze your membership for free throughout July and August, please complete the membership freeze form by 4 June.

If we’ve not quite managed to answer all of your questions, you can contact our memberships teamLink opens in a new window.

If you have a ‘Tennis +’ membership you can book a class up to 10 days in advance. If you have a ‘Gym and Swim’ or ‘Active Senior Off-Peak membership’ you can book a class up to 7-days in advance.

To book a class, download our app from either the App StoreLink opens in a new window or Google Play StoreLink opens in a new window. Visit the ‘Make a booking’ section, select either ‘Instructor-led Class’ or ‘Virtual Fitness Class’, choose the session(s) you’d like to attend, then login to the app (if not already) to confirm your booking.

If you would rather not use the app, you can make your class booking on our website by visiting our Classes page, select Book an activityLink opens in a new window. Search for the class you would like to book in the ‘What are you looking to do’ box, select your preferred session and book. At this point, you will be asked to login if you already have an account with us.

App - Download the app from the App StoreLink opens in a new window or Google Play StoreLink opens in a new window(if not downloaded already), or open the app and visit the ‘Make a booking’ section, select ‘Rock Up and Play’ and choose the activity you’d like to book from the list. Here, you will be asked to login to your account if you have one, or create an account with us if not. You can book up to 3 days in advance. Rock Up and Play sessions are free to attend for University of Warwick staff and students. Sessions are at a cost for public users.

Website – To book a Rock Up and Play session via our website, take a look at the sessions available on our Rock Up and Play page, select ‘Book now’, search for the activity of interest in the ‘What are you looking to do’ section (enter ‘Rock up’ first to see the full selection of sessions available), then choose the session(s) you’d like to attend. You will then be asked to either confirm your booking (staff or student) or pay for your session (public).

If you require further information, you can email the team at warwicksport@warwick.ac.uk who will get back to you as soon as possible.

If you have a 'Tennis +' membership you can book a tennis court up to 7 days in advance.

• For all other membership types or if you are a pay as you go member, you can book a tennis court up to 7 days in advance. There will be a fee for these advance bookings.

App - To book a tennis court, download the app from the App StoreLink opens in a new window or Google Play StoreLink opens in a new window(if not downloaded already), or open the app and visit the ‘Make a booking’ section, select ‘Book a space’, select ‘Indoor tennis’ or ‘Outdoor tennis’ and choose the court(s) you’d like to book.

Website – To book a tennis court, view our prices and opening times on our tennis page, then call the Tennis Centre on 024 7615 0690 to confirm your booking.

Booking a student sports club session has never been easier! Sports club sessions are free to attend before 14 October, after which point you will need to purchase a Sports Club Pass before you can book a sports club session. Once you are up and running with your Sports Club Pass, it’s super easy to book onto a session, simply:

• Download our ‘UoW Sport’ app from the App Store or Google Play Store
• You can then log in to the app to book your club session each week
• Click ‘Make a booking’
• Then use our ‘Student Sports Club’ tile to search for all sports club sessions taking place that week
• Select the session you are planning to attend
• Click the ‘Book’ button to confirm your space

Easy as that!

• Check Class availability via the app or online portal
• Book your desired class
  • If there is no space on the class, you can choose to be added to the waiting list
• On arrival at the Sports and Wellness Hub, you must tap your card on the access barriers at reception before heading into the class, and again on the card reader outside the respective studio, to confirm your attendance. If you do not register your attendance, a non-attendance charge will be added to your account as explained below
  • For Studio Cycle classes, the card must be tapped at the gym reception barriers

• Check class availability via the app or online portal
• Book and pay for your class
• Upon arrival at the Sports and Wellness Hub, please check yourself into your class with the reception team before heading into the class

Members

• If a member has booked a space on a class but can no longer attend then they should cancel their place via the app or online portal or at the Sports and Wellness Hub or Tennis Centre reception at least 2 hours before the class is due to start.

Pay as you go users

• If you have booked a PAYG class and would like to cancel, please cancel via the app, online portal or at the Sports and Wellness Hub or Tennis Centre reception at least 2 hours before the class is due to start.

Members

• Failing to attend and failure to register your cancellation will result in a charge of £5 to be applied to your account
• If you cancel less than 2 hours before the class starts, this will result in a late cancellation charge of £3 being added to your account
• While the charge is on your member account, you will be unable to enter the main barrier gates until the charge has been paid, and you will be charged ‘pay as you go’ rates for future bookings until the charge is cleared

Pay as you go users

• Cancelling at least 2 hours before the class starts will result in a full refund
• Cancelling less than 2 hours before the class starts will not result in any refund

Non-attendance fees will be introduced from 10 February 2025 onwards.

We are experiencing a high volume of no-shows across our classes. We are acting on feedback from our customers, and common practice within the fitness industry.

Customers can pay an outstanding account balance either via the app (by selecting the ‘My Account’ tile), online (‘Login’ on the homepage) or at the Sports and Wellness Hub or Tennis Centre reception.

Customers can discuss non-attendance charges with our membership team via sportmemberships@warwick.ac.uk

Scanning at the Sports and Wellness Hub reception will register attendance for any activity taking place within 3 hours of the swiping time. Customers should still tap their card on the studio doors ahead of each class starting.

You can register your attendance by speaking to a member of our Front of House team at the Sports and Wellness Hub reception.

Our opening times are:

App - To view the swimming timetable, download the app from the App StoreLink opens in a new window or Google Play StoreLink opens in a new window(if not downloaded already), or open the app. To view the swim timetable, select ‘Swim Timetable’. The timetable is updated every Sunday.

Website You can view the swim timetableLink opens in a new window on our website. The timetable is updated every Sunday.

You can view all swim options available on our Swim page.

Everyone who visits the Climbing Centre must fill in a Climbing Registration Form and book a Climbing RegistrationLink opens in a new window (search ‘Climb Registration’ and select your preferred time > Select the day you would like to complete the registration > Select ‘Book Now’), even if you have climbed before.

Climbing Registrations are every two hours every day and bookable via the websiteLink opens in a new window or app.

Climbing Registrations include instruction for how to use bouldering walls and auto belays.

Top Rope Sign Offs can also be completed during your Climbing Registration if you are a competent climber.

Yes, anyone over the age of 5 can come climbing. However, all under 18s must be supervised by an adult unless they have completed an ‘Over 14s Junior Sign Off’.

An adult can supervise up to 2 children at the Centre as long as they have completed the Climbing Registration. The ratio is 1:2 (x1 18+ to x2 children) to visit the Climbing Centre, however the ratio is 1:1 when climbing. Children will need to alternate if there is only one adult present.

Whether you are climbing with your child or supervising, you need to complete the Climbing Under 18 Registration FormLink opens in a new window as the child’s parent or guardian.

Over 14 Junior Sign Offs permit anyone aged 14-18 to climb in the Centre without adult supervision. These sign offs are completed at the discretion of the staff and dependent on how much climbing experience the U18 has and their competence using all necessary equipment.

Climbing Registrations and climbing sessions can be booked via the websiteLink opens in a new window or app. You will need to log in or create a new Warwick Sport accountLink opens in a new window for yourself and anyone else you are booking for.

Using your own email address for a child’s account is not a problem. But you will need to set individual passwords for each account.

On arrival at the Climbing Centre, you should check in at the desk (walk through the double doors to the Climbing Centre on the ground floor, and the desk is on your right) to ensure that you are correctly booked on. If the staff are busy, please wait at the desk until someone has checked you in.

All essential equipment is provided at the Climbing Centre.

Climbing shoes and a harness are provided for free during Climbing Registrations but must be hired for all following sessions from the reception desk.

Equipment hire is not included in Climb memberships.

The Climbing Centre contains a range of bouldering, auto belays, top rope and lead climbing facilities suitable for all abilities.

The Sports and Wellness Hub has changing rooms, showers and lockers available to all.

There is also a Café Nero.

The Climbing Centre offers birthday parties for up to 16 children in the afternoon on Saturdays and Sundays. Please send your enquiry to the Climbing Centre directlyLink opens in a new window if you are looking to book a party.

During Easter, Summer and Christmas Holidays, we run 2-hour Holiday Camp sessions. These are bookable on the website.

We also have a weekly children’s climbing club, called Bear Cubs. This is a 2-hour instructed session every week to learn climbing techniques and skills. Equipment is included. Please send your enquiry to the Climbing Centre directlyLink opens in a new window if you are interested in Bear Cubs.

We offer courses for top rope climbing, lead climbing and improving climbing technique.

Monthly top rope courses can be booked online.

Lead climbing and improvers courses are booked directly through the Climbing Centre.

View our lessons and courses

We can provide group sessions for up to 16 people. These are applicable to both adults and children. For example, corporate team building or scout groups.

Climb memberships allow unlimited access to the Climbing Centre across all opening hours. These memberships are available to adults (including public, staff and students) and juniors.

Any junior members must be supervised by an adult or have completed an ‘Over 14 Junior Sign Off’.

There are also a number of student membership options available.

Equipment hire is not included with any climb memberships.

View our membership options on the websiteLink opens in a new window or app

We route set every week, alternating between ropes and bouldering each week.

To suspend or cancel your membership please complete the relevant form linked below . Our memberships team will then process your request.

Suspend your membership

Cancel your membership

To view parking charges, please visit Car parking | Sports & Wellness Hub | Warwick Sport.

App - Download the app from the App StoreLink opens in a new window or Google Play StoreLink opens in a new window(if not downloaded already), or open the app and visit ‘My Account’, here you can login and update personal details, password, contact information and communication preferences. To update details, select the pen icon on the area you would like to update.

Website – Visit the ‘My account/Book an activity’ section and login. To update details, select ‘My account’ and then select the pen icon on the area you would like to update.

Yes, however there may be a charge depending on the activity. You can view our guest prices on our Casual Memberships page.

Yes, you can hire equipment from The Sports and Wellness Hub and Tennis Centre receptions. Please note, we may have a limited supply depending on the activity.

Please contact us on warwicksport@warwick.ac.uk for further information. We will get back to you as soon as possible.