Find out what support is available for you
Wellbeing Support during the Christmas vacation
On this page:
University support
Christmas Wellbeing Support Line (Monday to Friday 9am to 5pm)
You can get in touch on the Christmas Wellbeing Support Line for general wellbeing advice and guidance. Our lines are open Monday to Friday 9am to 5pm (excluding bank holidays).
Out-of-hours support from Togetherall
Outside of these hours, please contact Togetherall (formerly Big White Wall) for support at any time of the day or night. You will need to use your Warwick email address to sign up with them.
Emergency help
You can explore all our Emergency Wellbeing Contacts. If you are on-campus, you can also call Campus Security 24 hours a day, 365 days a year for emergency help and first aid.
Report + Support
Everyone at Warwick has the right to feel safe. Harassment of any kind is completely unacceptable, and our community is an environment where prejudice and socially unacceptable behaviour are never tolerated. The Report + Support system enables all members of our community to raise any experiences with us by speaking either to a trained advisor or to report their experience anonymously online.
Students' Union Mutual Aid
Ask for help or offer help to someone who needs it.
Other useful links
External support resources
Student Space
Student Space are here for you 24/7 over the break. This service is for students in England and Wales:
- Explore all the support services on offer
- Access text support (24/7)
- Access phone support (3pm to 12am everyday - new extended availability)
- Access webchat support (4pm to 11pm every day)
- Access email support (24/7 - response within 24 hours)
Visit The Christmas break from Student Space for articles including advice and information to help you over the holidays.
Coventry and Warwickshire Adult Mental Health Services
Adult Mental Services are offering support with any urgent issues over Christmas. You can also see the Adult Mental Health list of services and contact details for more mental health support.
Mental Health Matters Helpline
Mental Health Matters Helpline is a free 24/7 confidential helpline and webchat function, staffed by skilled and experienced trained counsellors, providing emotional support to residents of Coventry and Warwickshire and available 365 days a year.
The Wellbeing Hub from Coventry and Warwickshire Mind
Coventry Wellbeing Hub offers telephone support daily between 1pm and 5pm to those who feel they are in need of contact. It is open across the whole Christmas period. You will be able to call in and book a telephone call on the day or before.
Wellbeing for Warwickshire from Coventry and Warwickshire Mind
Wellbeing for Warwickshire provide low level/early intervention support services. You can call them for a confidential one-off chat. They offer phone support for up to 20 minutes with an experienced wellbeing practitioners.
Telephone 024 7771 2288
Email - wbw@cwmind.org.uk
- Tuesday 22 December, Thursday 24 December, Friday 25 December, Tuesday 29 December, Thursday 31 December, Friday 1 January 9am-12pm
- Wednesday 23 December and Wednesday 30 December 10am-1pm
The Coventry Safe Haven from Mental Health Matters
The Coventry Safe Haven offers out-of-hours mental health support to anyone aged 18+ in the Coventry area and will be opened throughout the festive period, including on Christmas Day and New Year’s.
Coventry Safe Haven is open 6pm-11pm for anyone needing support, no referral is needed. Please contact the service first to book to attend. Please note: clients must wear a face mask and have a temperature check upon arrival.
Try calling us on one of the following numbers:
You can also email coventryhaven.mhm@nhs.net
And you can call our 24/7 emotional support call line on: 0800 470 0317.
The Warwickshire Safe Haven out-of-hours support
The Warwickshire Safe Haven provides an out-of-hours mental health support service to people aged 16+ across Warwickshire who may be struggling.
Our opening hours are 6pm to 11pm every evening including Christmas Day
Wellbeing practitioners will be available for face-to-face appointments (must be booked, call between 6pm-11pm), by phone, video link, text message or email.
- Call: 024 7771 4554
- Text: 07970 042270
- Email: safehaven@cwmind.org.uk
Adult Autism Support (from Coventry & Warwickshire Mind)
Adult Autism Support are in Nuneaton, Coventry, Rugby, Leamington and Stratford. Support is available to those 18 years and over living with Autism.
They are responding to enquiries or requests for support and taking bookings for group activities (starting in January 2021) throughout the holiday period.
They will be closed on Friday 26 December, Saturday 27 December and on Sundays.
- Telephone: 024 7771 4545
- Email: caass@cwmind.org.uk.