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Wellbeing support over the Christmas Vacation

Wellbeing Support during the Christmas vacation

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University support

Wellbeing and Student Support

Wellbeing and Student Support (WSS) will be available until 22 December, with Brief Consultation sessions being offered from 10am to 3pm, Monday to Friday, via our Wellbeing Portal or call Wellbeing and Student Support on 024 7657 5570. The quickest and easiest way to access our services is via the Wellbeing Portal. WSS will reopen for consultation sessions on 3 January. You can also see tips, advice and resources on the Wellbeing and Student Support page.

Wellbeing and Student SupportLink opens in a new window

Out-of-hours support from Togetherall

Outside of these hours, please contact Togetherall (formerly Big White Wall) for support at any time of the day or night. You will need to use your Warwick email address to sign up with them.

Visit TogetherallLink opens in a new window

Residential Community Team

The Residential Community Team are here to support residential students 365 days of the year. If you’re remaining on campus over the Christmas vacation and require support, please visit our website where you will find contact information for our on-call Residential Community Assistants who are available to provide support, guidance and signposting.

Residential Community TeamLink opens in a new window

Emergency help

You can explore all our Emergency Wellbeing Contacts. If you are on-campus, you can also call Community Safety 24 hours a day, 365 days a year for emergency help and first aid.

Visit Community Safety

Report + Support

Everyone at Warwick has the right to feel safe. Harassment of any kind is completely unacceptable, and our community is an environment where prejudice and socially unacceptable behaviour are never tolerated. The Report + Support system enables all members of our community to raise any experiences with us by speaking either to a trained advisor or to report their experience anonymously online.

Report + Support

Other useful links

External support resources

Student Space

Student Minds have shared advice and tips for students staying at university during the Christmas break.

Student Space is open during the Christmas break, for whatever you may like to speak about. Student Space can be contacted by:

Text (24/7) – by texting -Student- to: 85258

Text message support | Student Space

Phone – 3pm- 12 am every day- Call: 0808 189 5260. Find out more.

You can email at any time, and we will aim to respond within 24 hours. Try to include as much detail as you can about whatever is causing you concern.

Webchat service: Webchat support (
Get free, confidential support over webchat from a trained volunteer, from 4pm to 11pm every day.

For more information on tailored services to support specific student groups please visit Support services (

Coventry and Warwickshire Adult Mental Health Services

Adult Mental Services are offering support with any urgent issues over Christmas. You can also see the Adult Mental Health list of services and contact details for more mental health support.

Call 0300 200 0011Link opens in a new window

Mental Health Matters Helpline

Mental Health Matters Helpline is a free 24/7 confidential helpline and webchat function, staffed by skilled and experienced trained counsellors, providing emotional support to residents of Coventry and Warwickshire and available 365 days a year.

Call 0800 616171Link opens in a new window

The Wellbeing Hub from Coventry and Warwickshire Mind

Coventry Wellbeing HubLink opens in a new window offers telephone support daily between 1 pm and 5 pm to those who feel they are in need of contact. It is open across the whole Christmas period. You will be able to call in and book a telephone call on the day or before.

Call 02476 224 417Link opens in a new window

Wellbeing for Warwickshire from Coventry and Warwickshire Mind

Wellbeing for WarwickshireLink opens in a new window provide low level/early intervention support services. You can call them for a confidential one-off chat. They offer phone support for up to 20 minutes with an experienced wellbeing practitioners.

Telephone 024 7771 2288 

Email - 

The Coventry Safe Haven from Mental Health Matters

The Coventry Safe HavenLink opens in a new window offers out-of-hours mental health support to anyone aged 18+ in the Coventry area.

Coventry Safe Haven is open 6pm-11pm for anyone needing support, no referral is needed. Please contact the service first to book to attend. Please note: clients must wear a face mask and have a temperature check upon arrival.

Try calling us on one of the following numbers:

You can also email

And you can call our 24/7 emotional support call line on: 0800 470 0317.

The Warwickshire Safe Haven out-of-hours support

The Warwickshire Safe HavenLink opens in a new window provides an out-of-hours mental health support service to people aged 16+ across Warwickshire who may be struggling.

Our opening hours are 6pm to 11pm every evening.

Wellbeing practitioners will be available for face-to-face appointments (must be booked, call between 6pm-11pm), by phone, video link, text message or email.

Adult Autism Support (from Coventry & Warwickshire Mind)

Adult Autism SupportLink opens in a new window are in Nuneaton, Coventry, Rugby, Leamington and Stratford. Support is available to those 18 years and over living with Autism.