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Wellbeing support over the Christmas Vacation


Wellbeing Support during the Christmas vacation

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University support

Wellbeing Support Services

Wellbeing Support Services (WSS) will be available until 23 December, with Online Brief Consultation sessions being offered from 10 am to 3 pm, Monday to Friday, via our Wellbeing Portal or call Wellbeing Support Services on 024 7657 5570. The quickest and easiest way to access our online services is via the Wellbeing Portal. WSS will reopen for consultation sessions on 4 January. You can also see tips, advice and resources on the Christmas support page.

Wellbeing Support Services

Out-of-hours support from Togetherall

Outside of these hours, please contact Togetherall (formerly Big White Wall) for support at any time of the day or night. You will need to use your Warwick email address to sign up with them.

Visit Togetherall

Emergency help

You can explore all our Emergency Wellbeing Contacts. If you are on-campus, you can also call Community Safety 24 hours a day, 365 days a year for emergency help and first aid.

Visit Community Safety

Self-isolation support

If you test positive you can use your on-campus accommodation for self-isolation as long as you need, provided you have a contract for the full year. Please let us know if you test positive either at an on-campus or off-campus testing site so we can support you with extra refuse collection. Your Residential Life Tutor will also be able to support you, so make them aware if you're isolating. See tips, advice and resources for managing your wellbeing during self-isolation.

If you're self-isolating, follow our guidance for living in halls of residence. Use kitchens on a rota basis agreed with your flatmates and order and collect deliveries from the front of your block whilst social-distancing and wearing a face covering. If you feel unwell contact NHS online or ring 111 for medical advice.

Report + Support

Everyone at Warwick has the right to feel safe. Harassment of any kind is completely unacceptable, and our community is an environment where prejudice and socially unacceptable behaviour are never tolerated. The Report + Support system enables all members of our community to raise any experiences with us by speaking either to a trained advisor or to report their experience anonymously online.

Report + Support

Other useful links


External support resources

Student Space

Student Minds have shared advice and tips for students staying at university during the Christmas break.

Student Space is open during the Christmas break, for whatever you may like to speak about. Student Space can be contacted by:

Text (24/7) – by texting -Student- to: 85258

Text message support | Student Space

Phone – 3pm- 12 am every day- Call: 0808 189 5260. Find out more.

Email: students@themix.org.uk
You can email at any time, and we will aim to respond within 24 hours. Try to include as much detail as you can about whatever is causing you concern.

See tailored support for Black students, Muslim students, Punjabi students, Trans students, Working-class students, students hearing voices, students with OCD and BDD and students with eating difficulties.

Coventry and Warwickshire Adult Mental Health Services

Adult Mental Services are offering support with any urgent issues over Christmas. You can also see the Adult Mental Health list of services and contact details for more mental health support.

Call 0300 200 0011

Mental Health Matters Helpline

Mental Health Matters Helpline is a free 24/7 confidential helpline and webchat function, staffed by skilled and experienced trained counsellors, providing emotional support to residents of Coventry and Warwickshire and available 365 days a year.

Call 0800 616171

The Wellbeing Hub from Coventry and Warwickshire Mind

Coventry Wellbeing Hub offers telephone support daily between 1 pm and 5 pm to those who feel they are in need of contact. It is open across the whole Christmas period. You will be able to call in and book a telephone call on the day or before.

Call 02476 224 417

Wellbeing for Warwickshire from Coventry and Warwickshire Mind

Wellbeing for Warwickshire provide low level/early intervention support services. You can call them for a confidential one-off chat. They offer phone support for up to 20 minutes with an experienced wellbeing practitioners.

Telephone 024 7771 2288 

Email - wbw@cwmind.org.uk 

The Coventry Safe Haven from Mental Health Matters

The Coventry Safe Haven offers out-of-hours mental health support to anyone aged 18+ in the Coventry area.

Coventry Safe Haven is open 6pm-11pm for anyone needing support, no referral is needed. Please contact the service first to book to attend. Please note: clients must wear a face mask and have a temperature check upon arrival.

Try calling us on one of the following numbers:

You can also email coventryhaven.mhm@nhs.net

And you can call our 24/7 emotional support call line on: 0800 470 0317.

The Warwickshire Safe Haven out-of-hours support

The Warwickshire Safe Haven provides an out-of-hours mental health support service to people aged 16+ across Warwickshire who may be struggling.

Our opening hours are 6pm to 11pm every evening.

Wellbeing practitioners will be available for face-to-face appointments (must be booked, call between 6pm-11pm), by phone, video link, text message or email.

Adult Autism Support (from Coventry & Warwickshire Mind)

Adult Autism Support are in Nuneaton, Coventry, Rugby, Leamington and Stratford. Support is available to those 18 years and over living with Autism.