Knowledge & Ideas	Information gathering	Aware of the need to gather information about unfamiliar cultures and interested to do so. Uses a range of strategies to gather relevant information, including: Seeks out and finds helpful books and documents; Observes behaviour; Asks explicit questions Asks ‘cultural informants’
		New thinking	Open to new ideas Seeks new insights and ways of understanding issues Challenges conventional thinking Extends thinking beyond own field of knowledge Regularly updates and modifies opinions in the light of new information or evidence
		Goal orientation	Interested in other people’s goals and seeks to find out about them Maintains a focus on own goals and does not compromise too easily Willing to take other people’s goals into account and to balance own and other’s goals when needed Holds realistic expectations
		Synergistic solutions	Shares and surfaces the different perspectives that people have about a problem Facilitates group members in reconciling and integrating different approaches Stimulates creative and synergistic solutions and procedures