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Mathematics Institute

Complaints and Appeals

If you are having problems with your Supervisions then the FIRST person you should speak to is YOUR SUPERVISOR! Many are doing this for the first time and may not realise there is a problem. The same can be said for TAs taking support classes, the first person you should talk to is the TA, they won't bite!

For all other complaints there are University guidelines:

www.warwick.ac.uk/go/studentfeedbackandcomplaints/

There are both informal and formal channels for making a complaint or providing feedback about a department or service at the University of Warwick. The University encourages informal resolution where appropriate and also has a formal Student Academic Complaints Procedure. Full details of the various channels are detailed on the website, along with information about the Office of the Independent Adjudicator and support open to students across the University.

Academic Appeals

Under certain defined circumstances and as per the University Calendar (University Regulations) students may appeal against decisions relating to their academic progress or outcomes. These may be summarised broadly as follows:

  • Final-year undergraduate students may appeal against the award of a particular degree class or if they have not been awarded a qualification.
  • First-year and intermediate-year undergraduate students have the right to appeal only against a decision that they be required to withdraw from their course of study, and then only if they are in possession of relevant evidence which was not available to the Board of Examiners when its decision was reached.
  • Postgraduate taught students have the right to appeal if it is decided that their performance merits the award of a lower qualification than the one for which they were registered or does not merit the award of a qualification at all.
  • Postgraduate research students have the right of appeal (i) if it is decided that they have not completed the taught component of their PGR degree satisfactorily, (ii) if it is decided that they may not upgrade from MPhil to PhD or (iii) if it is decided that their performance merits the award of a lower qualification than the one for which they were registered or does not merit the award of a qualification at all.

Please see the department's advice for students taking exams where they may have mitigating circumstances, or who may wish to appeal against the decision of the finals exam board... it can be found here:

http://www2.warwick.ac.uk/fac/sci/maths/undergrad/ughandbook/course/assessment/mitigating/