The Department of Mathematics is keen to receive feedback from our students on their experience, and what improvements might be made. If you would like to give feedback, share an idea or make a complaint, there are several ways in which you can do this:

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Student-Staff Liaison Committee (SSLC)

The Student Staff Liaison Committee (SSLC) is a regular forum, meeting twice a term, for matters affecting maths students and staff. All students are welcome to attend.
If you have any issues about the course that you would like to raise, please contact your year reps, or simply sending an email to maths.sslc@warwick.ac.uk
The SSLC also has:
- A big notice board on the ground floor of Zeeman ("the Street")
- A Moodle pageLink opens in a new window, where meeting minutes and outcomes can be downloaded.
- A Facebook pageLink opens in a new window.

In the past, the SSLC has contributed to departmental policy, passing on recommendations for consideration at staff meetings - for example, recommending new modules and fixing timetabling issues. A student member also attends staff meetings and the department's Teaching Committee to present student views.

Module Feedback

Students are invited to provide module feedback twice a term in every module via online evaluation forms: an initial form near the start of the module for instant feedback to the lecturer regarding perceived problems, and a more in-depth form near the end of the module. Lecturers will see the results of these evaluation forms, as will the Head of Department, Director of Undergraduate Studies and Director of Student Experience. Lecturers will usually provide oral feedback to the initial evaluation, and a written feedback for the end-of-module evaluation.

Surveys

1) National Student Survey

The National Student Survey (NSS) is an annual UK-wide survey for all final-year undergraduates studying at UK universities. It gathers opinions from final-year undergraduates on various aspects of their courses. The NSS is your opportunity to give anonymous feedback about your course, which we use to improve our teaching and the courses we offer. Results are publicly available to prospective students, their families and advisors to help make informed choices of where and what to study.

For finalists graduating in 2020, the NSS will be available in early February. Finalists will be sent a link (by Ipsos MORI who independently collects the data) to the NSS on Thursday 6th February.
Every student who completes the NSS gets a £5 Eating-at-Warwick credit. In addition, £5 will also be donated to a Warwick charity.

For more information about the NSS, please visit the University's NSS websiteLink opens in a new window or contact Dr Siri Chongchitnan.

2) Warwick Student Experience Survey

The Warwick Student Experience Survey (WSES) is conducted every autumn by the University. It's a great chance for all students on taught courses to provide feedback on the whole Warwick experience - from arriving at university, to learning, living and campus services. Like the NSS, it also takes just five to ten minutes to fill in and eligible students are strongly encouraged by the University and the department of Mathematics to participate.

For more information please visit the WSES webpage.

3) Graduate Outcomes Survey

The Graduate Outcomes survey collects information on the activities and perspectives of graduates approximately 15 months after completion. The survey covers UG, PGT and PGR students, home and overseas, full- and part-time. It is conducted by the Higher Education Statistics Agency and is the biggest annual social survey in the UK. The results provide an insight into the career destinations of recent graduates, which shapes both the delivery of services in Higher Education as well as influencing the government's understanding of the needs of the graduate labour market.

For more information please visit the Graduate Outcomes website.Link opens in a new window

Maths Focus Groups

The Department of Mathematics holds different kinds of student focus groups throughout the year to get feedback and views of our students about their courses. Maths focus groups are informal, relaxed events (usually with pizzas). Please look out for emails from Dr Siri Chongchitnan for details on the next focus groups.

Personal Tutor

Personal tutors are there to be your advocate and can assist you with submitting feedback and give you more information about filing a complaint. All students, undergraduate and postgraduate, are assigned a Personal Tutor. If you have any questions about the Personal Tutor System, please see the Help and Advice pages or contact the Department Senior Tutor, Dr Florian Theil.

Complaints

You may like to raise complaints over any of the following issues:

• the quality and standard of service provided by the University, including teaching and learning provision;

• failure to provide a service; unsuitable facilities or learning resources;

• inappropriate behaviour or treatment by a staff member, student or individual associated with the University (including contravening the University’s Dignity at Warwick Policy, which includes harassment, bullying, and discrimination;

• failure of the University to follow an appropriate administrative or academic process.

Please try to resolve any issues you may have by speaking to the relevant colleague (e.g. if you are having problems with supervisions then speak to your supervisor initially). If your complaint is with the department of Mathematics, please contact your personal tutor, or the Director of Student Experience (Dr Siri Chongchitnan), or the Department Administrator, Jen Bowskill.