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The experiences and perceptions of older people, their carers and their general practice teams in using a 'telephone first' approach for access to appointments (OPTEL): a qualitative study

This study aims to explore the experiences and perceptions of older people and where relevant their carers, in using the ‘telephone first’ approach for access to appointments and advice.

Practices who have been using the ‘telephone first’ approach for a minimum of 6 months are required to recruit 6 patient participants and where possible 6-8 practice staff (across a range or roles). Each participant will take part in one face-to-face interview or for practice staff, a focus group.

For more information, please contact your local research facilitator, or email sylvia.turner@nihr.ac.uk