Skip to main content Skip to navigation

Please see our companion websites for other publications and reports: Global People and Global PAD.


Angouri, J. (ed). (In press) Multilingualism in the workplace. Language practices in multilingual contexts. Double special issue. Multilingua.

Angouri, J., & Miglbauer, M. (In press) ‘And then we summarise in English for the others’ The lived experience of the multilingual workplace. In J. Angouri (ed.) Multilingualism in the workplace. Language practices in multilingual contexts. Double Special Issue Multilingua.

Reissner-Roubicek, S. (In press). Teamwork and the ‘Global Graduate’: Negotiating core skills and competencies with employers in recruitment interviews. In J. Holmes, M. Marra, & J. Angouri (Eds.), Negotiating Boundaries at Work. Edinburgh: Edinburgh University Press.

Spencer-Oatey, H., Dauber, D., Jing, J. and Wang, Lifei. (Accepted) Chinese students’ social integration into the university community: Hearing the students’ voices. Higher Education.

Spencer-Oatye, H. & Zegarac, V. (Forthcoming) Power, solidarity and (im)politeness. In: J. Culpeper, M. Haugh & D.Kadar (eds.) Handbook of Linguistic Politeness Research. Basingstoke: Palgrave Macmillan.

Vigier, M. & Spencer-Oatey, H. (Accepted) Code-switching in newly-formed multinational project teams: Challenges, strategies and effects. International Journal of Cross-Cultural Management.


Beaven, A. & Spencer-Oatey, H. (2016) Cultural adaptation in different facets of life and the impact of language: A case study of personal adjustment patterns during study abroad. Language and Intercultural Communication, 16(3): 349–367.

Spencer-Oatey, H. (2016) Planning a collaborative workshop: Negotiating preferences and achieving synergy. In: C. Barmeyer and P.Franklin (eds.) Intercultural Management. A Case-based Approach to Achieving Complementarity and Synergy. Basingstoke: Palgrave Macmillan, pp.38–50.

Spencer-Oatey, H. & Dauber, D. (2016) The gains and pains of mixed national group work at university. Journal of Multilingual and Multicultural Development. Published online 1 February 2016.

Spencer-Oatey, H. & Kádár, D. (2016) The bases of (im)politeness evaluations: Culture, the moral order and the East-West debate. East Asian Pragmatics, 1(1): 73–106.


Messelink, A., Van Maele, J., & Spencer-Oatey, H. (2015) Intercultural competencies: what students in study and placement mobility should be learning. Intercultural Education. 26:1, 62-72,

Spencer-Oatey, H. and Dauber, D. (2015) How 'internationalised' is your university? Moving beyond structural indicators towards social integration. Briefing paper for the British Council Going Global event 2015, London, UK. (Download)

Spencer-Oatey, H. & Harsch, C. (2015) The critical incident technique. In: H. Zhu (ed.) Research Methods in Intercultural Communication. London: Blackwell, pp.223–238.

Wang, J. & Spencer-Oatey, H. (2015) The challenge of building professional relations across cultures: Chinese officials in America. In E. Christopher (Ed.) International Management and Intercultural Communication. A Collection of Case Studies. Vol. 1, (pp.90-107). Basingstoke: Palgrave Macmillan.

Wang, J. & Spencer-Oatey, H. (2015)The gains and losses of face in ongoing intercultural interaction: A case study of Chinese participant perspectives. Journal of Pragmatics, 89, 50-65.


Spencer-Oatey, H., Dauber, D. and Williams, S. (2014). Promoting Integration on Campus: Principles, Practice and Issues for Further Exploration. UKCISA. (Download)

Zegarac, V., Spencer-Oatey, H. and Ushioda, E. (2014) Conceptualizing mindfulness-mindlessness in intercultural interaction. International Journal of Language and Culture, 1(1), 75-97.


Angouri, J. (2013) The multilingual reality of the multinational workplace: language policy and language use. Journal of Multilingual and Multicultural Development, 34(6), 564-581.

Cortazzi, M. & Jin, L. (Eds.) (2013) Researching Cultures of Learning; international perspectives in language learning and education. Houndmills: Palgrave Macmillan.

Cortazzi, M. & Jin, L. (2013) Creativity and criticality: developing dialogues of learning and thinking through synergy with China. In T. Coverdale-Jones (Ed.) Transnational Higher Education in the Asian Context (pp. 97-117). Houndmills: Palgrave Macmillan.

Cortazzi, M. & Jin, L. (2013) Introduction: Researching cultures of learning. In M. Cortazzi & L. Jin (Eds.) Researching Cultures of Learning; international perspectives on language learning and education (pp.1-17). Houndmills: Palgrave Macmillan.

Jin, L. & Cortazzi, M. (Eds.) (2013) Researching Intercultural Learning; investigations in language and education. Houndmills: Palgrave Macmillan.

Jin, L. & Cortazzi, M. (2013) Introduction: Research and levels of intercultural learning. In Jin, L. & M. Cortazzi (Eds.) Researching Intercultural Learning; investigations into language and education, Houndmills: Palgrave Macmillan, pp. 1-17.

Jin, L. & Cortazzi, M. (2013) Postscript. In: L. Jin, & M. Cortazzi (Eds.) Researching Intercultural Learning; investigations into language and education (pp.282-284). Houndmills: Palgrave Macmillan.

Liang, X; Jin, L. & Cortazzi, M. (2013) Peer Assistance in an English Immersion Context in China. In: L. Jin, & M. Cortazzi (Eds.) Researching Intercultural Learning; investigations into language and education (pp. 99-116). Houndmills: Palgrave Macmillan.

Makhanova, G. & Cortazzi, M. (2013) Kazakh Students’ Perceptions of Good English Teachers: multiple heritages in a culture of learning. In: M. Cortazzi & L. Jin (Eds.) Researching Cultures of Learning; international perspectives on language learning and education (pp. 179-202). Houndmills: Palgrave Macmillan.

Schnurr, S. and Zayts, O. (2013) ''I can't remember them ever not doing what I tell them!" Negotiating face and power relations in 'upwards' refusals in multicultural workplaces in Hong Kong, Intercultural Pragmatics, 10(4), 593 - 616

Spencer-Oatey, H. (2013) Relating at work: Facets, dialectics and face. Journal of Pragmatics, 58, 121-137.

Spencer-Oatey, H. (2013) Further reflections on 'relating' and 'face'. A response to Arundale, Carbaugh and Locher. Journal of Pragmatics, 58, 149-151.

Spencer-Oatey, H. (2013) Maximizing the benefits of international education collaborations: Managing interaction processes. Journal of Studies in International Education, 17(3), 244-261.

Spencer-Oatey, H. and Franklin, P. (2013) Intercultural interaction. In: C. Chapelle (Ed.) Encylopedia of Applied Linguistics (Wiley Online Library). London: Wiley.

Wang, J. & Cortazzi, M. (2013) Changing Cultural Ways with Praise: a distant action research project in China. In: M. Cortazzi & L. Jin (Eds.) Researching Cultures of Learning; international perspectives on language learning and education (pp. 95-115). Houndmills: Palgrave Macmillan.

Zegarac, V. & Spencer-Oatey, H. (2013) Achieving mutual understanding in intercultural project partnerships: Cooperation, self-orientation, and fragility. Intercultural Pragmatics, 10(3): 433–458.


Angouri, J. (2012) ‘I’m a Greek Kiwi’ .Constructing Greekness in discourse. In: S. Canagarajah and Silberstein, S. (eds.) Diaspora Identities and Language. Special issue Journal of Language, Identity and Education, 11(2), 96-108.

Angouri, J., & Miglbauer, M. (2012) Local languages and communication challenges in the multinational workplace. In: F. Sharifian and M. Jamarani (eds.) Intercultural Communication in the New Era. (pp.225-245). Benjamins, Pragmatics and Beyond New Series.

Cortazzi, M. & Jin, L. (2012) Journeys of learning: insights into intercultural adaptation. In: X. Dai & S. Kulich (Eds.) Intercultural Adaptation (1): Theoretical explorations and empirical studies (pp. 399-420). Shanghai: Shanghai Foreign Language Education Press.

Dauber, D.,Fink, G. & Yolles, M., (2012) Understanding Organizational Culture as a Trait Theory. European Journal of International Management, 6 (2), 199 - 220.

Dauber, D.,Fink, G., Yolles, M., (2012) A Generic Model of Organizational Culture. SageOpen

Dauber, D. (2012) Opposing positions in M&A research: Culture, integration and performance. Cross Cultural Management: An International Journal, 19(3), 375 - 398.

Reid, S. and Spencer-Oatey, H. (2012) Towards the global citizen: Utilising a competency framework to promote intercultural knowledge and skills in HE students. In: Ryan, J. (ed.) Cross-Cultural Teaching and Learning for Home and International Students: Internationalisation of Pedagogy and Curriculum in Higher Education. (pp. 125-140). Abingdon: Routledge.

Reid, S. & Spencer-Oatey, H. (2012) Beyond stereotypes: Utilising a generic competency approach to develop intercultural effectiveness. In: V. Carayol & A. Frame (eds.) Communication and PR from a Cross-Cultural Standpoint (pp.15-30). Brussels: Peter Lang.

Richards, K. (2012). Engaging identities: personal disclosure and professional responsibility. In J. Angouri and M. Marra (eds), Constructing Identities at Work (pp.200-222). Basingstoke: Palgrave Macmillan.

Schnurr, Stephanie & Olga Zayts (2012). 'You have to be adaptable obviously'. Constructing identities in multicultural workplaces in Hong Kong. Pragmatics, 22(2), 279-299.

Spencer-Oatey, H. and Stadler, S. (2012) Handling communication in international partnerships: Insights on competence from the eChina-UK Programme. Cultus. The Journal of Intercultural Mediation and Communication, 5, 51–79.


Angouri, J. (2011) ‘We are in a masculine profession…’. Doing gender in a consortium of two multinational engineering companies. In L. Mullany (ed.) Gender and Language in the Workplace. Special Issue Gender and Language, 5(2), 343-371.

Bargiela-Chiappini, F. and Tanaka, H. (2011) The mutual gaze. Japan, management training and the west. In: S. Nair-Venugopal (Ed.) The Gaze of the West: Framings of the East (pp. 139-155). London: Equinox.

Franklin, P. and Spencer-Oatey, H. (2011) Intercultural competence and international management: An overview of the received wisdom and some critical reflections. In Grüninger, S., Fürst, M., Pforr, S. and Schmiedeknecht, M. (eds) ,Verantwortung in der globalen Ökonomie gestalten - governanceethik and Wertemanagement (pp. 457- 479). Marburg: Metropolis-Verlag.

Spencer-Oatey, H. (2011) Conceptualising the 'relational' in pragmatics: Insights from metapragmatic emotion and (im)politeness comments, Journal of Pragmatics 43, 565–578.

Spencer-Oatey, H., Isik-Guler, H. & Stadler, S. (2011) Intercultural communication. In Handford, M. & Gee, J. (eds) The Routledge Handbook of Discourse Analysis (pp.572–586). London: Routledge.


Angouri, J. (2010). ‘If we know about culture it will be easier to work with one another’. Developing skills for handling corporate meetings with multinational participation. Language and Intercultural Communication, 10(3), 206-224.

Bargiela-Chiapplini, F. and Kádár, D.Z. (eds.) (2010) Politeness across Cultures. Basingstoke: Palgrave Macmillan.

Schnurr, S. (2010) 'Decision made - let's move on'. Negotiating gender and professional identity in Hong Kong workplaces. In M. Bieswanger, H. Motschenbacher, and S. Muehleisen (eds.) Language in its Socio-cultural Context: New Explorations in Global, Medial and Gendered Uses. Berlin: Peter Lang (pp. 111- 136).

Kang, M.A. and Schnurr, S. (2010) From high society to workplace reality: An analysis of gendered discourses in media and workplaces in Hong Kong. In J. Holmes, and M. Marra (eds) Femininity, Feminism and Gendered Discourse (pp.171- 190).Cambridge: Cambridge Scholar.

Spencer-Oatey, H. (2010) Intercultural competence and pragmatics research: Examining the interface through studies of intercultural business discourse. In A. Trosborg (ed.) Handbooks of Pragmatics (HOPS): Vol.7: Pragmatics across Languages and Cultures (pp.189–216). Berlin: Mouton de Gruyter. 


Angouri, J. (2009) Language policy and language practice in the workplace; a study of public and private companies situated in Greece. Journal of Hellenic Studies 17(1), 91-109. Special Issue on the Greek Language in the Diaspora.

Angouri, J., & Glynos, J. (2009). Managing Cultural Difference and Struggle in the context of the Multinational Corporate Workplace: Solution or Symptom. Working Papers in Ideology and Discourse Analysis, 26. Available from:

Bargiela-Chiappini, F. (2009) Business communication across cultures: A theoretical perspective. In: W. Cheng and Kong K. K. (eds.) Communication in the Professions. Collaboration between Academics and Practitioners (pp.19-30). Hong Kong University Press.

Bargiela-Chiappini, F. (ed.) (2009) Handbook of Business Discourse. Edinburgh: Edinburgh University Press.

Bargiela-Chiappini, F. and Haugh, M. (eds.) (2009) Face, Communication and Social Action. London: Equinox.

Jin, L., Cortazzi, M. & Wang, Z. (2009) Cultivators, cows and computers: Chinese learners' metaphors of teachers. In T. Coverdale-Jones & P. Rastall (eds.), Internationalizing the University. The Chinese Context (pp.107-129). London: Palgrave Macmillan.

Schnurr, S. (2009) Leadership Discourse at Work. Interactions of Humour, Gender and Workplace Culture , Basingstoke: Palgrave Macmillan.

Schnurr, S. and Chan, A. (2009) Leadership discourse and politeness at work. A cross cultural case study of New Zealand and Hong Kong. Journal of Politeness Research, 5(2), 131-157.

Schnurr, S. and Holmes, J. (2009) Using humour to do masculinity at work. In N.Norrick and D.Chiaro (eds) Humour in Interaction (pp.101-123). Amsterdam: Benjamins.

Spencer-Oatey, H. (2009) Face, identity and interactional goals. In F. Bargiela-Chiappini and M. Haugh (eds.), Face, Communication and Social Interaction (pp.137-154). London: Equinox.

Spencer-Oatey, H. and Franklin, P. (2009) Intercultural Interaction. A Multidisciplinary Approach to Intercultural Communication. Basingstoke: Palgrave Macmillan. [Regularly on Amazon UK's best selling lists: Research Methods (in Cultural Studies) and Sociolinguistics. ]


Bargiela-Chiappiani, F. (2008) Discourse and/or communication: Living with ambiguity. Discourse & Communication, 2 (3), 345-350.

Holmes, J. Meredith, M. and Schnurr, S. (2008) Impoliteness and ethnicity: Mâori and Pâkehâ discourse in New Zealand workplaces. Journal of Politeness Research, (Special Issue on Impoliteness) 4(2), 193-219.

Jin, L. & Cortazzi, M. (2008) Images of teachers, learning and questioning in Chinese cultures of learning. In E. Behrendt (ed.), London: Continuum.

Schnurr, S. (2008) Surviving in a man's world with a sense of humour. An analysis of women leaders' use of humour at work. Leadership, (Special issue on Communication and Leadership) 4(3), 299 - 319.

Spencer-Oatey, H. (ed.) (2008) Culturally Speaking. Culture, Communication and Politeness Theory. 2nd edition. London: Continuum.


Bargiela-Chiappini, F. (2007) Liminal ethnography: understanding segregated organisations. Qualitative Research in Organizations and Management, 2 (2), 126-143.

Kotthoff, H. and Spencer-Oatey, H. (eds.) (2007) Handbook of Intercultural Communication. [ Vol.7 of Handbooks of Applied Linguistics ]. Berlin: Mouton de Gruyter.

Schnurr, S., Meredith, M. and Holmes, J. (2007) Being (im)polite in New Zealand workplaces: Mâori and Pâkehâ leaders., Journal of Pragmatics, 39, 712-729.

Spencer-Oatey, H. (ed.) (2007) e-Learning Initiatives in China: Pedagogy, Policy and Culture. Hong Kong: Hong Kong University Press and the Wah Ching Centre of Research on Education in China.

Spencer-Oatey, H. and Tang M. (2007) Managing the challenges of international teamworking in eChina-UK. In H. Spencer-Oatey (ed) e-Learning Initiatives in China: Pedagogy, Policy and Culture(pp.159–173). Hong Kong: Hong Kong University Press and the Wah Ching Centre of Research on Education in China.

Spencer-Oatey, H. and Xing, J. (2007) The impact of culture on interpreter behaviour. In H. Kotthoff & H. Spencer-Oatey (eds.) Handbook of Applied Linguistics (HAL) Vol.7: Intercultural Communication(pp.219–236). Berlin: Mouton de Gruyter.

Stadler, S. (2007) Multimodal (Im)politeness: The Verbal, Prosodic and Non-Verbal Realization of Disagreement in German and New Zealand English. Hamburg: Verlag Dr. Kovač.

van Meurs, N. and Spencer-Oatey, H. (2007) Multidisciplinary perspectives on intercultural conflict: the 'Bermuda Triangle' of conflict, culture and communication. In H. Kotthoff & H. Spencer-Oatey (eds.) Handbook of Applied Linguistics (HAL) Vol.7: Intercultural Communication (pp.99–120). Berlin: Mouton de Gruyter.