Coursework Feedback

The objective of this project is to provide timely and consistently high quality coursework assesement feedback to WBS students across all programmes.

Improvement Champion
Ruth Davies, Associate Dean, Academic Policy and Planning, WBS

Project Manager
Simon Harper, Applications Development Manager, WBS

Facilitator
Jules Cross, Processfix Ltd

This project is currently close to completion. Below is a summary of why we needed to improve this process - and progress to date. More details are available from the workshop output (PDF Document) and presentation to staff

COURSEWORK FEEDBACK PROCESS	DESCRIPTION
Process Issue(s)	The present process for giving feedback to students on their assessed work can be slow and doesn’t always give useful feedback. Student dissatisfaction with the process is reflected in National Student Survey results and the fact that only about 50% of undergraduate students currently bother to collect their feedback.
Planned Improvement	To speed up and provide uniformly high quality feedback to students on their coursework, using a simpler, more streamlined and convenient process for students, faculty and programme staff.
Benefits	Facilitation of fast feedback to 100% of students Remote access to coursework means faculty can mark and provide feedback wherever they are Marks only entered once Automatic reminders to students and faculty about deadlines Tracking of turnaround times Secure, integrated electronic storage of all coursework, marks and feedback Improved customer service reflected in National Student Survey means higher rankings in league tables
Key process changes	All coursework submitted electronically Web-based system for accessing coursework and entering marks and feedback Parallel paper-based feedback option using scanning to create electronic record Personal marking schedule for faculty provided through the TAP (Teaching Allocation Planning) system New process is used across all WBS programmes
Progress	90% of new system completed Early notice of new system sent to all faculty and programme staff Final modifications to new process in October 2009 New coursework feedback system launched introduced WBS-wide in November 2009
Successes	197 modules with a written assessment submitted online with a total of 345 assessments and 10,004 individual submissions Time saved (administrative staff) - 68 hours per year Time saved for markers using the system (based on 50% usage) - 172 hours per year.
Improvement Team	Nicola Burgess, Michelle Castledine, Derek Condon, Ruth Davies (Improvement Champion),Paul Dawson, Paul Edwards, Trixie Gadd, Philip Hancock, Simon Harper, Jenny Hocking, Jon Lees, Wendy Moore, Iona Thomson, Jo Wale